Security Officer - Sergeant

Under the direction of a Commissioned Security Lieutenant, the Commissioned Security Sergeant is expected to perform field supervision of patrol and standing post activities, supervise and personally perform investigative work and perform assigned administrative activities in carrying out the directions of the Commissioned Security Lieutenant or above. In addition to, the Commissioned Security Sergeant is to assist in protecting the staff, patients, visitors and assets of Texas Children's Hospital. To support the Texas Children's Hospital by providing a visible front-line supervisory presence, efficiently handling customer inquiries, requests for assistance, conduct weapons and equipment inspections and document as needed, and ensuring smooth traffic flow. To provide support to the Security Operations Managers and Lieutenants as required. Acts as shift supervisor in the absence of the lieutenant or manager as directed.

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Job Duties & Responsibilities

Provides supervisory security functions at designated posts and patrol locations. Oversees the patrol and law enforcement activities during an assigned shift. Inspects, gives instructions to, and assigns beats to Commissioned Security Officers. Maintains discipline and ensures that Department rules, policies and POST orders are followed. Assists Officers in follow-up incident investigations and may personally participate in the incident investigation, including the routine gathering of evidence, questioning of witnesses, and other pertinent needs. Insures that Commissioned Security Officers are dispatched to the scenes of incidents, accidents, and other emergency situations, and assists on these calls where required. May participate in all normal patrol activities, including enforcing hospital, local and State laws, making arrests, administering first aid. Provides next level of escalation of situations or complaints for the security staff. Mediates and de-escalates the situation. Reports to security leadership any personnel performance issues. Carries out responsibilities in a firm but courteous manner, seeking to invoke a willing response from visitors and employees.  
Patrols the Hospital. Actively patrols the hospital as assigned, observing all conditions inside and outside of the hospital for potential threats to the safety of patients, visitors, employees and medical staff. Ensures that all equipment, including radios and keys, are functional at the beginning of shift and reports any issue to their immediate supervisor. Reports any hazardous conditions and suspicious activity to the supervisor on duty and Mission Control dispatcher immediately, using radio and other means of communication according to established departmental procedures. Completes Daily Activity Reports (DAR), Incident and TCH Online reports as required by hospital and departmental procedures.  
Monitors traffic and parking in designated areas. Maintains effective and smooth traffic flow in the concourses. Ensures that all emergency vehicles have ready access to Emergency Center dock for offloading of patients. Ensures that all customers' parking needs are expeditiously handled. Enforces parking rules and regulations on TCH property. Aids in coordinating patient transport/escort from helistop/ambulance bay to inpatient areas. Assists with Pedestrian Assistance post as requested or scheduled to ensure that post is always staffed.
Operates Texas Children’s Hospital vehicles and other assigned duties. Safely operates and maintains Texas Children’s Hospital owned vehicles as directed by supervisor and departmental procedures. Operates and maintains TCH and departmental equipment and supplies.
Responds to emergency situations. May respond in the case of an emergency and use AED, or assist in providing basic life support, and or utilize Personal Protective Equipment. Responds to and assists hospital personnel with patient transport, elevator prioritization and reports during fire alarms, accidents, missing child alerts and elevator entrapments. Trains for and responding to disaster situations in the hospital to include visitor management functions, emergency lockdown, perimeter patrol and other emergency job functions. Responds to emergency mental health calls for service to verbally de-deescalate patients and visitors who might be agitated or physically violent; implements CPI techniques to assist clinical staff in physically controlling patients when necessary. violent; implements CPI techniques to physically control persons when necessary. On occasion serves as team lead for group of volunteers during emergency situations.
Attends training and keeps certifications up to date. Attends and completes hospital and departmental required training. Successfully completes all necessary exams for initial and ongoing certifications. Successfully qualify on a biannually basis in order to always carry a firearm while on duty. Assist in conducting Basic Training, Departmental Training, and In-Service Training as directed.  
Limited Supervisory Duties. In the absence of the lieutenant or manager, ensures operational readiness at all times by the following:  
Ensures that all equipment, including radios and keys are functional at the beginning and during all shifts, and reports any variances to management  
Responsible for maintaining and consistently reviewing/updating the staffing calendar to ensure that minimum security coverage is met  
Escalates any requests for additional, overtime, or gap coverage to operations manager on a proactive basis to allow for the appropriate scheduling of resources  
Proactively communicates with all shift supervisors across all shifts and requests assistance with coverage well enough in advance to allow for scheduling and to ensure that all minimum staffing requirements are maintained
Trains Security Staff on the post or position job functions
Conduct post checks to ensure that the Security Officers are following proper security and customer service etiquette
Clarifies the security staff policy and procedures for the position assigned
 

Skills & Requirements

Require H.S. Diploma or GED
Required 3 years Security, law enforcement, or military experience
A Bachelor's degree may substitute for 2 years of the required security, law enforcement, or military experience

Required Licenses/Certifications:

LCSO - Commissioned Security Officer by the Texas Department of Public Safety - Private Security Board, acquired within 180 days of entering the role
CAHSO - Cert Adv Healthcare Sec Officer by the International Association for Healthcare Security & Safety (IAHSS), acquired within 90 days of entering the role
TDR - Texas Driver's License State of Texas, acquired within 90 days of entering the role
Must pass a Motor Vehicle Record (MVR) check demonstrating a clear driving record as defined by the routine driver qualifications outlined in the Texas Children's Fleet Safety Policy and Procedure by the job entry date. Must also maintain a clear driving record.  
Must pass a Physical Fitness Test performed by Texas Children's Employee Health Services and/or an affiliate by the job entry date
 

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