Sr Director Human Resources Business Operations

Texas Children’s Hospital is looking for an accomplished and strategic Senior Director of Human Resources (HR) Business Operations to lead the operational backbone of our HR function. This pivotal role is responsible for ensuring that HR’s internal systems, processes, and data are efficient, effective, and aligned with our mission to provide world-class pediatric care.

This leader will oversee five key operational areas: HR Budget, HR Communications, People Analytics, HR Project Management Office (PMO), and HR Continuous Improvement. The Senior Director plays a vital role in ensuring that HR functions are not only operationally sound but also strategically impactful—supporting decisions, improving transparency, and delivering value to the entire organization.

This individual will partner closely with the CHRO and HR leadership to foster a culture of Humility, Excellence, Accountability, Respect, and Trust—Texas Children’s core values.

Key Responsibilities

Strategic & Operational Leadership

• Serve as the operational integrator for HR, aligning planning, analytics, communications, and project execution.
• Drive internal coordination to enhance HR effectiveness and employee experience.
• Advise the CHRO on business performance, risks, and opportunities across the HR organization.

HR Budget

• Oversee development and monitoring of HR’s operating and capital budgets.
• Partner with Finance and HR leaders to ensure transparency, fiscal responsibility, and value delivery.
• Support business cases, ROI analysis, and vendor management for HR programs.

HR Communications

• Lead and implement internal HR communication strategies to drive clarity, alignment, and engagement.
• Collaborate with Marketing and Communications to maintain consistency in HR messaging.
• Develop communication plans for key HR initiatives, policies, and leadership updates.

People Analytics

• Deliver actionable workforce insights that inform HR and operational strategies.
• Analyze trends in turnover, engagement, performance, and talent movement.
• Advance the analytics capabilities of the HR team and promote data-informed decision-making.

HR Project Management Office (PMO)

• Build and oversee a centralized PMO to manage system-wide HR initiatives.
• Ensure projects are prioritized, executed on time, and evaluated for impact.
• Standardize project tools, templates, and governance frameworks.

HR Continuous Improvement

• Lead a culture of continuous improvement across HR functions.
• Identify and implement process innovations that enhance HR efficiency and service delivery.
• Support organizational excellence through change management and operational rigor.

Shared Accountabilities

• Complete timely performance appraisals for direct reports.
• Ensure timely onboarding and orientation of new HR staff.
• Prepare and submit annual capital and operating budgets.
• Monitor financial performance and report monthly updates.
• Manage investigations and follow-up on employee and patient concerns.
• Contribute to The Joint Commission accreditation readiness and compliance.

Qualifications

• Required: Bachelor’s Degree
• Preferred: Master’s Degree in Business Administration, Human Resources, Healthcare Administration, or a related field
• Required: Minimum 8 years of progressive leadership experience in HR operations, strategy, finance, or related areas
• Preferred: Experience within a healthcare system or complex, matrixed organization

Knowledge, Skills & Abilities

• Proven success leading cross-functional HR operations and delivering strategic results
• Strong budget management, business analytics, and project leadership skills
• Expertise in data platforms, budgeting tools, and project management systems
• Exceptional communication, collaboration, and organizational influence skills
• Ability to lead through complexity and manage multiple priorities effectively
• High integrity and commitment to organizational values
• Hybrid work model with occasional travel between campuses and affiliated sites

About Texas Children’s

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. 

 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

 Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.