Patient Administrative Liaison

We are searching for a Patient Administrative Liaison -- someone who works well in a fast-paced setting. In this position, you will support all processes relating to accurate patient registration and billing of charges to secure financials on the account. As well as review accurate payer information to file clean claims to the insurance company which prevents delays in revenue.

Think you’ve got what it takes?

Job Duties & Responsibilities
•   Conducts a thorough search of patient names against the Enterprise Master Patient Index (EMPI) to eliminate the risk of duplicating or making errors in selecting the correct patient or establishing a new Medical Record Number (MRN)
•   Accurately enters complete demographic information into the system and verify information including the correct spelling of the patient’s name, date of birth, gender, address, phone number, guarantor, date, etc. 
•   Ensures all assigned work queues are monitored and worked daily to ensure that all registration elements of the accounts are secured for billing
•   Reviews payer websites for updated payer information on the patient account
•   Inputs third-party payer information, according to what plan is considered primary payer, secondary payer and establishes the correct assignment of payer based on COB training materials
•   Updates the coverage table in Epic to identify the correct filing order
•   Performs visit filing order to each line item on account to ensure claims are filed to the correct payer
•   Reviews all accounts to ensure all payer information is accurate to file claims in a timely manner to prevent missing filing deadlines
•   Provides continuous support of process improvements through compilation of data, excellent customer service, and monitoring and evaluation of department roles and proposals for process improvement initiatives
•   Actively participates in special assignments, programs, or improvement initiatives

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards

Skills & Requirements
•   High School Diploma or GED
•   3 years’ experience in insurance verification, managed care and government plans, and/or revenue cycle operation (associate's degree can be substituted for 2years exp, a bachelor's degree can be substituted for 4 years of experience.)

About Texas Children’s

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. 

 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

 Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.