Director of Outpatient & Clinical Support Services

We’re searching for a Director of Outpatient & Clinical Support Services, someone who’s ready to be part of the best ranked children’s hospital in Texas and among the best in the nation. In this position, you’ll provide 24-hour accountability for the clinical, administrative, and human resources activities for the departments managed, and ensure that adequate resources, training, and the highest standards for pediatric health care services are provided in a competent, cost-effective, developmentally appropriate and family-centered manner. 

Think you’ve got what it takes?

Responsibilities:

• Direct outpatient and clinical support services to ensure the delivery of safe, high quality, age-appropriate, cost-effective care and/or service within a family-centered care environment, as measured by patient outcomes, variance analysis reports, patient satisfaction scores, patient complaints, regulatory compliance and new programs/initiatives
• Demonstrate astute fiscal accountability for areas of clinical responsibility as evidenced by appropriate management and justification of resources, including personnel, equipment, supplies and capital and revenue enhancement/expense reduction
• Direct and appraise the assessment of technological advancements in equipment to provide the highest quality, cost-effective and safest diagnostic and therapeutic procedures and services
• Direct quality initiatives in collaboration with physician leaders, physicians and departmental directors
• Direct and maintain proper staffing levels, educational programs for staff development and administer staff compliance with licensure requirements of applicable state and federal regulations
• Review departmental policies, procedures and processes to ensure evidence-based practice and to comply with all state and federal regulatory agencies including but not limited to NRC, TDH, BRH, Joint Commission, CAP, CLIA, and Medicare
• Act as administrative liaison for medical and company departments for all operational aspects of services provided
• Collaborate with colleagues in other departments to ensure all Joint Commission requirements are met
• As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Requirements:

• Required bachelor's degree in business, nursing or healthcare field and master’s degree in business, nursing or a healthcare related field
• Required 5 years healthcare operations experience, which must include at least 3 years of management experience 

About Texas Children’s

Texas Children’s presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children’s Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.

To join our community of more than 15,000 dedicated team members, visit texaschildrenspeople.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.