Guest Services Representative

We are searching for a Guest Services Representative -- someone who works well in a fast-paced setting. In this position, you will deliver exceptional customer service and enhance the patient and family experience within a comprehensive guest services program that helps meet the unique needs of patients and families including providing directions and way finding, transportation and lodging assistance, as well as patient and family programming. 

Think you’ve got what it takes?

Qualifications

High school diploma or equivalent required

1 year experience in a healthcare or customer service setting

Responsibilities

Provides families with knowledge of parking options, lodging, and local resources as needed over the phone and at welcome desks

Supports families by creating awareness of services and resources available within hospital (Social Services, Family Advocacy, Child Life, Language Services, and Spiritual Care) and contacts appropriate departments to assist families

Rounds on patients and families to assess non-medical needs in the Emergency Center

Coordinates with loading dock to ensure patient packages are delivered or routed appropriately if patient discharged

May ensure laundry facilities are maintained and partners with facilities to ensure operational

Assists other Patient and Family Services staff team in implementing new patient experience initiatives for individual units and hospital-wide

Works with Ronald McDonald House to provide additional assistance to families of patients in intensive care units

Partners with other Patient and Family Services staff in providing pertinent information and/or special programs for patients, families, and staff

About Texas Children’s

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. 

 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

 Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.