Care Coordinator

We are searching for a Care Coordinator – someone utilizing a collaborative approach to assess, plan, implement, monitor and evaluate the options and services required to meet an individual's health needs. Provides comprehensive on-going case management services to patients by coordinating and managing care of patients to meet multiple service needs across the continuum of care. Someone to ensure optimal patient outcomes that address quality, service, customer satisfaction and cost effectiveness. This care coordinator will partner with the physician to establish care and allocate resources associated with the patient's risk assessment and assist the patient/patient's family in coping with illness by optimizing the patient's/family's self-care abilities and supporting their consumer rights. 

Think you've got what it takes?

"As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. “ 

Required

• Bachelor’s degree in nursing or an associate's in nursing with enrollment in a BSN program
• Current RN Licensure by the Texas Board of Nurses or Nursing licensure compact
• BLS from AHA
• 3yrs of nursing experience in an acute care setting
• experience in community health, complex pediatric patient care, home care, case management, managed care, or utilization review highly preferred

Knowledge and Skills

• The skill and proficiency in applying highly technical principles, concepts and techniques central to the nursing profession in the care coordination process and including all patients and specifically those identified with complex medical conditions
• The ability to comprehensively assess member/family medical needs, formulate a plan to help the member/family to meet these needs and provide ongoing evaluation and monitoring of those activities, education to members, families, providers and staff
• Customer service skills, advanced communication and interpersonal skills with all levels of internal and external customers to includes medical staff, patients and families, clinical personnel, support and technical staff, outside agencies, and members of the community

Specific Duties

• Assesses, develops, implements and monitors a comprehensive plan of care through an interdisciplinary team process in conjunction with the patient/family in internal and external settings
• Reviews clinical documentation and collaborates with medical and nursing staff to ensure smooth facilitation of level of care and patient placement
• Identifies actual and potential problems and discusses with the multi-disciplinary team to facilitate interventions to mitigate barriers to successfully implementing plan of care
• Serves as content expert related to level of care and maintains open communication with the care team to support appropriate utilization of resources
• Appropriately screens patient for level of care and ensures clinical information in the medical record accurately reflects the level of care requested
• Coordinates timely transition of information to unit Care Coordinator to support effective revenue cycle process
• Completes visits with patient across the continuum of care as indicated 
• Participates in the orientation and training of new department members 
• Identifies and monitors quality improvement opportunities along the continuum of care 
• Identifies and reports quality of care, safety and quality of services issues and refer to appropriate Quality Management staff. 
• Solves problems, identifies appropriate resources, adapt to ongoing change, and handle conflict management with a professional and supportive attitude 
• Solves problems, identifies appropriate resources, adapt to ongoing change, and handle conflict management with a professional and supportive attitude 
• Uses positive and effective interpersonal skills when dealing with patients/families, visitors, peers, and other health care team members 
• Solves problems, identifies appropriate resources, adapt to ongoing change, and handle conflict management with a professional and supportive attitude 

About Texas Children’s

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. 

 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

 Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.