Communications Ctr Operator I

We are searching for a Communications Center Operator I -- someone who works well in a fast-paced setting. In this position, you will answer and direct incoming and outgoing messaging services via telephone, paging systems and in-house communications modes; and to enact emergency and disaster preparedness procedures in support of hospital system physicians, clinicians, and staff.

Think you’ve got what it takes?

Job Duties & Responsibilities
•    Answers and directs incoming telephone calls in a professional and courteous manner
•    Completes page requests to hospital staff as appropriate
•    Connects calls to a requested extension, department, or individual as quickly as possible
•    Provides patient information to callers as allowed under Hospital policy and federal and state regulations
•    Determines where the caller needs to be directed if they are unclear, by using non-threatening inquiry techniques
•    Queries the appropriate system for the desired name, department, or other information
•    Processes long-distance calls for certain departments.
•    Assists in the maintenance of up to date on-call schedules and contact information for TCH providers and services/departments in the paging system and updating appropriate Communication Center documentation.
•    Performs other essential job-related duties.

Skills & Requirements
•    H.S. Diploma or GED required
•    Preferred experience as a telephone switchboard operator and experience in a healthcare environment preferred
 

About Texas Children’s

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. 

 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

 Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.