Security Operations Dispatcher II

We’re searching for a Security Dispatcher II, someone who works well in a fast-paced setting. In this position you will provide sound and reliable judgment in analyzing and solving operational problems with facility systems. To understand the fundamental aspects of, and use, ARD (Automated Remote Diagnostic) tools to remotely diagnose and resolve facility operational problems. To use technical knowledge of HVAC, Refrigeration Systems, Fire Alarm Systems, Energy Management Systems, Utility Distributions Systems, and associated Automation tools to support Facilities Operations' and hospital operational and safety objectives.

Think you’ve got what it takes?

Job Duties & Responsibilities

• Provides diagnostic analysis of facility problems to resolve or assist Technician with resolution. 
• Performs diagnostic/troubleshooting using remote diagnostics to determine the scope of a problem, the level of urgency, technical manpower required, and any special tools or equipment needed. 
• Performs lower-level program changes for all BAS system controllers (i.e., holiday/permanent schedules, limit changes, off sets etc.) following organizational guidelines and procedures. 
• Monitors Building Automation System (BAS) to include fire protection, medical air/gas, refrigeration, pneumatic tube, and other utility systems to ensure operational and environmental safety. 
• Responds appropriately to system events and alarms by identifying source/s of problem, performing required online adjustments, and/or providing field technicians with appropriate information to resolve problem. 
• Provides technical support to field service personnel to ensure work is performed quickly and efficiently. 
• Documents resolution status of events, alarms, and diagnosed problems.  
• Monitors daily operational logs and systems of equipment and Public Safety announcements. 
• Demonstrates ownership for responsibilities in assigned area and other designated areas. 
• Demonstrates accountability for customer service and professional behavior through personal work ethic, teamwork, and effective communication skills. 

Skills & Requirements

• Required 5 years Dispatch, security, police, or facilities (mechanical, electrical, security, etc.) experience 
  Preferred 2 years of hospital experience 
•  Required H.S. Diploma or GED 
  • Associate degree preferred  
• Preferred Licenses/Certifications 
• STATENG1 - Stationary Engineer, 1st Grade by the City of Houston 
• JRNYHVAC - Journeyman's License HVAC by the State of Texas 
• JRNYPLUM - Journeyman's License Plumbing by the State of Texas 
• JRNYELEC - Journeyman's License Electricl by the State of Texas 
• NICET II - Nicet Level II by the by the National Institute for Certification in Engineering Technologies 
• SMT - Systems Maintenance Technician by the BOMI International 
• SMA - Systems Maint Administrator by the BOMI International 
   

About Texas Children’s

Texas Children’s presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children’s Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.

To join our community of more than 15,000 dedicated team members, visit texaschildrenspeople.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.