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Concierge Nurse Navigator - TCP Medical Group Clinic
Houston, TX, US
We are searching for a Concierge Nurse Navigator at the TCP Medical Group clinic someone who works well in a fast-paced setting. In this position, you will deliver comprehensive clinical, operational, and administrative support to ensure high-quality patient care and efficient practice operations. Support daily workflow, managing medical supplies, ensuring compliance with regulatory standards, and maintaining accurate financial and membership records. Provide direct patient care through preparing patients for examinations, assisting providers during procedures, administering medications, collecting specimens, performing laboratory tests, and coordinating referrals.
Think you’ve got what it takes?
Job Duties & Responsibilities
- Provides Daily Operations
- Monitors and ensures patient flow
- Prepares deposit weekly and assures daily work is balanced and ready for pickup by bank courier
- Collects and disseminates mail and deliveries per practice protocol
- Participates in interdisciplinary meeting to promote and ensure adjustment and continuity of patient care
- Prepares patient for examination per practice protocol
- Completes treatments/lab as directed by provider and within scope of position
- Triages phone calls per practice protocol and within scope of practice
- Documents all clinical patient care calls and interventions per organization recommendations
- Participates in quality improvement initiatives that support patient care
- Verifies provider order and patient per practice protocol
- Collects and processes specimen according to manufacturer’s instructions and using proper technique
- Coordinates patient care by following up on lab results, ER visits, or any part of care that needs coordination
- Coordinates referrals
- Reviews billing information
- Monitors TCP Concierge Self-Pay Workqueue on a weekly basis and corrects within seven (7) business days of delinquency
Skills & Requirements
- Diploma or GED And Other Diploma or Certificate from a school of vocational nursing Required OR Documentation from the Texas Board of Nursing verifying an exception to the requirement for a diploma from a school of vocational nursing
- LVN - Lic-Licensed Vocational Nurses State of Texas
- BLS - Cert-Basic Life Support American Heart Association
- 1 year LVN experience required
- 1 year pediatrics exp preferred
- 1 year Nurse Navigation expeience in a specialty perferred
About Texas Children’s
Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
