Director of Organizational Resilience

Texas Children’s is seeking an experienced and strategic Director of Organizational Resilience to advance our enterprise-wide resilience strategy and lead system-level Business Continuity and Emergency Management programs. Reporting to the Senior Vice President for Facilities Operations, this leader plays a critical integrator role across the system—driving readiness, shaping risk mitigation strategies, and strengthening operational continuity for all areas of Texas Children’s.

The Director provides executive-level strategic support, manages cross-functional initiatives, and serves as a primary back-up to the SVP of Facilities Operations during crisis events. This individual must bring strong executive presence, the ability to influence senior leaders, and a proactive, systems-thinking approach to leading enterprise programs in a complex healthcare environment.

Essential Duties & Responsibilities

Organizational Resilience Leadership

• Support executive leadership in the continued development and maturation of the Organizational Resilience and Emergency Management program.
• Serve as a strategic advisor and trusted partner to senior leadership—guiding mitigation actions, shaping resilience investments, and informing operational risk decisions.
• Provide leadership continuity as the designated back-up to the SVP of Facilities Operations.
• Coordinate closely with department leadership to uphold governance standards, evolve enterprise resilience frameworks, and drive continuous program improvement.
• Represent the resilience function in executive forums and strategic planning discussions.
• Lead cross-departmental efforts to identify synergies, close gaps, and optimize system-wide resilience.

Crisis & Incident Management

• Provide leadership during crisis events, including response coordination, mitigation efforts, and post-event analysis.
• Implement the Incident Command Structure as directed by senior leadership.
• Serve as Liaison Officer or other command roles during emergencies.
• Regularly participate in the on-call rotation for System Crisis Management.
• Prepare comprehensive After Action Reports (AARs) and oversee implementation of mitigation actions.

Business Continuity Program Leadership

• Provide strategic direction for Business Continuity programs across Texas Children’s, ensuring alignment with CMS, Joint Commission, and other regulatory standards.
• Develop and maintain relevant policies, procedures, and training programs.
• Facilitate the development and maintenance of Business Continuity Plans (BCPs) for critical sites and functions.
• Lead organization-wide training, education, and BCP exercises to embed a culture of readiness.
• Report Business Continuity program status and metrics to Executive Council.
• Partner with Information Systems on application recovery and alignment of technology resilience with business needs.
• Advance resilience tools, dashboards, and technology platforms through collaboration with technology, data, and operational teams.

Emergency Management Program Leadership

• Direct the Emergency Management program, serving as chair of the Emergency Management Committee.
• Develop and review emergency preparedness and response policies and procedures.
• Oversee strategic planning, educational programs, and organization-wide drills.
• Support Executive Council on emergency management priorities and performance.
• Act as a liaison to Incident Command Centers during emergencies.
• Lead physical threat risk assessments (e.g., extreme weather, power outages, flooding) and drive mitigation strategies.

External Representation

• Represent Texas Children’s in:
• Regional Healthcare Preparedness Coalition
• South East Texas Regional Advisory Council
• Radiation Injury Treatment Network
• Engage with external partners and industry groups to advance system preparedness and best practices.
• Shared Leadership Accountabilities
• Complete timely performance appraisals for direct reports.
• Ensure onboarding and orientation of new staff within required timelines.
• Develop and modify job descriptions as needed.
• Maintain performance planning documents, action plans, and departmental goals.

Knowledge & Skills

• Advanced knowledge of:
• Joint Commission and CMS Emergency Management requirements
• Incident Command System (ICS); Healthcare ICS preferred
• Emergency Notification Systems (e.g., MIR3, Everbridge, SendWordNow)
• Fusion Risk Management software
• SharePoint and Microsoft Office (Excel, PowerPoint, Word)
• Exceptional executive communication and presentation skills.
• Ability to lead enterprise-level initiatives, influence senior stakeholders, and manage complex cross-functional programs.

Qualifications

• Bachelor’s degree required
• Master’s degree preferred in business management, healthcare emergency management, crisis management, or related field
• (At least one required)
  • Certified Business Continuity Professional (CBCP) – DRII
  • Certificate of the Business Continuity Institute (CBCI) – BCI
• 10 years of experience managing business continuity or disaster recovery programs, including 3 years of management/supervisory experience (required)
• Hospital-based emergency management experience (preferred)
• Joint Commission experience (preferred)

About Texas Children’s

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. 

 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

 Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.