Career | Texas Children’s People

Position: Unit Clerical Asst

Talent Area: Administrative Support

Full/Part Time: Part time

Location: Houston, TX, US

Department: WC 5 West

Shift: Night

Job ID: 419323

We’re searching for a Unit Clerical Assistant, someone who works well in a fast-paced setting. In this position you will perform receptionist and clerical responsibilities for the assigned unit. To represent the Hospital, utilizing effective customer service skills. To ensure that hospital visitation guidelines are followed, and that the waiting area is used appropriately, and to assist the families of patients in obtaining needed information.

Think you’ve got what it takes?

Job Duties & Responsibilities

Demonstrates effective communication/customer service.

Serves as a receptionist to all visitors, provides appropriate information upon request, and accurately takes and delivers family messages, locates families at request of health team members.

Positively interacts with other members of the health care team to meet the patient and family's needs.

Promptly and courteously answers patient calls and notifies the appropriate clinician of the patient’s need.

Greets all visitors courteously with respect to social, cultural, and ethnic needs.

Acts as a resource to families/visitors by providing information about hospital services and city information (as appropriate).

Works with the housekeeper/USA and assigned volunteers, to maintain visitors’ areas on a continuous basis, as measured by direct observation.

Ensures the proper utilization of the waiting area/rest area, explaining and enforcing hospital visitation guidelines. Keeps accurate records in the patient visitation log (if appropriate) to monitor visitors in the area.

Reports quickly to appropriate supervisor or security of any problems.

Provides proactive customer service functions to employees and visitors to the hospital. Maintains a professional appearance and demeanor at all times.

Performs clerical duties.

Coordinates area communication system/procedures.

Greets all persons entering and exiting the unit and provides identification stickers to visitors.

Participates in Quality Improvement Program.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

Required H.S. Diploma or equivalent

1 year experience as secretarial/administrative coordinator in hospital/doctor’s office

About Texas Children’s

Texas Children’s Hospital West Campus is Houston’s first community hospital designed, built and equipped exclusively for children in one of the city’s most rapidly growing communities in the area from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital houses the only 24/7 pediatric emergency room in the Greater West Houston area, four operating rooms, 16-bed pediatric intensive care unit, 46 acute care beds, advanced imaging services including MRI and CT scans, a neurophysiology sleep lab, a pathology lab and a full-scale pharmacy.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.