Organizational Resilience Program Manager

We are searching for an Organizational Resilience Program Manager with a background in mass notification, SharePoint design and development, and incident management technology platforms. This role will focus on managing and enhancing our Everbridge Mass Notification System, building and maintaining SharePoint-based incident response tools, and providing technical support for the Virtual Incident Response Portal.
This position is critical in ensuring that Texas Children’s Hospital maintains a seamless, reliable, and innovative approach to emergency management technology.
Think you’ve got what it takes?
Job Duties & Responsibilities
· Everbridge Mass Notification
                o Manage, configure, and create incidents within Everbridge.
                o Build and maintain incident templates and notification workflows.
                o Provide user training and support for Everbridge system functionality.
· SharePoint Development & Support
                o Design and develop SharePoint sites to support emergency management and incident command operations.
                o Build and maintain all HICS forms within Microsoft Forms, integrating responses into SharePoint Lists for real-time reporting.
                o Migrate content from SharePoint into Incident Command folders, ensuring accessibility and version control.
                o Provide technical support for the Virtual Incident Response Portal.
· Incident Command & Emergency Management Support
                o Support creation and management of incidents within both Everbridge and Microsoft SharePoint.
                o Maintain familiarity with Microsoft EOC and apply experience to enhance operational readiness.
                o Assist with technology applications including Fusion, Pulsara, EmResource, and weather monitoring tools.
· Program & Exercise Support
                o Provide support for the annual Hazard Vulnerability Assessment (HVA) and Business Impact Analysis (BIA).
                o Assist in developing and updating emergency management and business continuity plans.
                o Support and coordinate training, drills, and exercises.
                o Contribute to crisis/incident management operations as part of the Crisis Management Team.
· Collaboration & Representation
                o Work with internal stakeholders, leaders, and external partners (SETRAC, OEMs, Regional Partners).
                o Deliver training and awareness on systems and processes.
                o Represent Texas Children’s Hospital at relevant emergency management and business continuity events.
Skills & Requirements
· Required High School Diploma or GED
· Preferred bachelor's degree in Disaster Preparedness or Emergency Management preferred
· Required 4 years of healthcare emergency management, corporate business continuity, IT disaster recovery, or crisis management experience
· Preferred Licenses/Certifications
               o CEM - Certified Emergency Manager by the International Association of Emergency Managers (IAEM)
               o CBCP - Cert Business Continuity Professional by the Disaster Recovery Institute International (DRI International)
               o CHPCP - Certified Healthcare Provider Continuity Professional by the Disaster Recovery Institute International (DRI International)
               o MBCP - Master Business Continuity Professional by the Disaster Recovery Institute International (DRI International)
• A bachelor's degree may substitute for 4 years of experience
We are looking for a technologically proficient individual with a strong data-driven mindset to support our analytical and technological initiatives
 

About Texas Children’s

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. 

 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

 Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.