Career | Texas Children’s People

Position: Front Office Specialist I - TCP Medical Group Clinic

Talent Area: Clerical

Full/Part Time: Full time

Location: Houston, TX, US

Department: TCP Pediatric Medical Group

Shift: 8am - 5pm

Job ID: 412858

We are searching for a Front Office Specialist I with our TCP Medical Group, someone who can thrive in a fast-paced primary care environment. In this position you’ll coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into system, and transmit accurate claims.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

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Qualifications:

High School diploma, GED or equivalent
Minimum of two (2) years related experience required
Knowledge of general office tasks, confidentiality, filing, medical terminology, CPT coding, and managed care referral process
Knowledge of related OSHA and JCAHO guidelines and requirements
Ability to provide excellent customer service and act in a professional manner
Ability to type, file, and to use a multi-line telephone, computer, fax, copier and adding machine
Basic Life Support (BLS) required through the American Heart Association

Responsibilities:

Demonstrates Creating SMILES philosophies to patients, families and co-workers
Greets patients and visitors upon arrival utilizing Service with HEART philosophies
Assists patients with check in/check out
Answers telephone within six rings and directs calls
Assesses patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
Documents eligibility in patient medical record
Notifies provider when no provider in network is available
Reviews billing information
Enters hospital charges into EPIC with 100% accuracy and within timelines established by practice
Balances payments received daily
Verifies accurate patient demographics information with each visit and enters into medical record and billing system
Verifies and collects correct co-payment with 100% accuracy
Collects payments due in the form of cash, checks and credit cards
Schedules appointments and accommodates walk-ins
Collects and disseminates mail and deliveries
Files, archives and retrieves medical records
Maintains confidentiality of patient information by following policy and procedure and practice protocol

About Texas Children’s

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.