Career | Texas Children’s People

Position: Medical Assistant II - Ob/Gyn Clinic

Talent Area: Medical Assistant

Full/Part Time: Full time

Location: Houston, TX, US

Department: BCM Ob/Gyn Clinic

Shift: Day

Job ID: 412824

We’re searching for a Medical Assistant II — someone who works well in a fast-paced setting. In this position, you will provide patient care and excellent customer service, assist in the coordination of flow and provider schedules to effectively manage patient care.

Think you’ve got what it takes?

Job Duties & Responsibilities

Demonstrate positive and effective interpersonal skills, communication, and customer service skills
Welcome and interact with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner
Respond to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems
Communicate with patient, staff, and providers regarding patient arrivals, delays, and clinic processes
Proactively approach dissatisfied customers and implements customer service recovery measures
Facilitate the appointment check-in procedure
Collaborate with clinic staff to ensure efficient patient flow
Provide high quality, cost-effective patient care in collaboration with clinicians and in conjunction with the patient/family
Complete check out for patients and families
Facilitate patient flow as the scheduling master for the clinic
As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

College Degree in Relevant Field Preferred
Required 2 years related experience
Preferred experience in a healthcare setting or customer service focused industry and preferred outpatient clinic operations experience
Required Licenses/Certifications (Only one required from the list below)
- CCMA - Cert-Cert Clinical MA - CCMA by the National Health career Association
- CMA-AAM - Cert-Cert Medical Assistant by the American Association of Medical Assistants
- CMA-C - Clinical Medical Assistant Certification by the American Medical Certification Association (AMCA)
- EMT - Emergency Medical Techn by the Texas Department of State Health Services
- EMT-A - Advanced EMT by the Texas Department of State Health Services
- EMT-B - Emergency Medical Techn-Basic by the Texas Department of State Health Services
- EMT-I - Emergency Medical Techn-Interm by the Texas Department of State Health Services
- EMT-P - Emergency Medical Techn-Parame by the Texas Department of State Health Services
- LIC PAR - Lic-Paramedic by the Texas Department of State Health Services
- NCMA - National Cert Med Assistant by the National Center for Competency Testing
- NRCMA - Nat Reg Cert Med Assistant by the National Association of Health Professionals
- RMA-AAH : American Allied Health by the American Allied Health
- RMA-AAMP : American Association of Medical Personnel by the American Association of Medical Personnel
- RMA-AMT : American Medical Technologist by the American Medical Technologist
- RMA-ARMA : American Registry of Medical Assistants by the American Registry of Medical Assistants

About Texas Children’s

Texas Children’s Pavilion for Women is a comprehensive obstetrics/gynecology facility and one of a select few hospitals nationwide that provides women, mothers and babies with a full continuum of high-quality, expert health care. Offering a full spectrum of maternal and fetal medicine services, including an array of fetal diagnostic procedures and highly specialized fetal surgeries, the Pavilion for Women is connected to Texas Children’s Hospital via a two-story circular sky bridge to enhance patient care by providing physicians, staff and patient families with rapid access to other pediatric subspecialists. Three private OB/GYN practices, The Family Fertility Center, The Menopause Center and The Women’s Place – Center for Reproductive Psychiatry are all housed here. Additionally, we also recently opened a community-based OB/GYN practice in Pearland.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.