https://www.texaschildrenspeople.org/wp-content/themes/wonderpress/static/dist/images/austin-campus.jpg

Learn more about our Austin expansion

New North hospital now open

Administrative Support

Ambulatory Service Rep II - Float Pool

The Woodlands, TX, US
    Position: Ambulatory Service Rep II - Float Pool
    Talent Area: Administrative Support
    Full/Part Time: Full time
    Location: The Woodlands, TX, US
    Department: WL OUTPT FLOAT STAFF
    Shift: Days
    Job ID: 412405

We’re hunting for an Ambulatory Service Representative II, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable. Will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointments, insurance, and history. Will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. Will secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.    

 

Think you’ve got what it takes?

 

Job Duties & Responsibilities

Performs patient registration procedures per department process.

May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.

Ensures that all necessary patient forms are provided and filled out for the clinic visit

Communicates with patients, staff and providers regarding patient arrivals, delays and clinic processes.

Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment

Refers all patients with inadequate funding to the financial counselor with zero reported complaints.

Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.

Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.

Reviews new referrals with provider of the day regarding appropriate appointment status.  Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.

Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g. calls escort, helps with paperwork as needed.

May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports for TCH and PSO, making deposits) in accordance with department processes.

Insurance Authorization/Collecting cash & deposits for the hospital.

Schedules new or follow up appointments for patients.

Charge Entry, Billing and Reconciliation.

Responds to customer questions with prompt information and /or service related to appointment status, wait time, or unanticipated problems while being culturally sensitive.

May provide basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying, faxing, mailing, and filing documents; and collecting and distributing mail.

Flowmaster and Room Management.

 

Skills & Requirements

Required H.S. Diploma or GED

Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment 

About Texas Children’s

Texas Children’s Hospital The Woodlands is north Houston’s first true, free-standing pediatric hospital designed, equipped and staffed exclusively to provide care in more than 25 areas of specialty care for children and adolescents. Hospital facilities include 24 emergency center rooms, outpatient exam rooms, radiology rooms, operating rooms and acute care beds, as well as a pediatric intensive care unit (PICU).

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Join Us

Apply

More Opportunities

Child Life Specialist

Professional - Clinical
Houston, TX

Child Life Specialist (12:30PM-1AM)

Professional - Clinical
Houston, TX