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Administrative Support

Ambulatory Services Representative II

The Woodlands, TX, US
    Position: Ambulatory Services Representative II
    Talent Area: Administrative Support
    Full/Part Time: Part time
    Location: The Woodlands, TX, US
    Department: WOO Phy Med/Rehab Clinic
    Shift: 8:30am - 5pm; 3 days per week
    Job ID: 412168

We are searching for a Clinical Ambulatory Services Representative II with Texas Children's Woodlands clinic - someone who works well in a fast-paced hospital setting. In this position, you’ll make routine decisions include taking action to prevent and reduce customer service complaints that could affect clinic patient flow.

Think you’ve got what it takes?


  • H.S. Diploma or GED
  • 2 years experience in customer service required
  • Experience in Healthcare and/or Pediatric experience preferred


  • Performs patient registration procedures per department process
  • Communicates with patient, staff and providers regarding patient arrivals, delays and clinic processes
  • Obtains and verifies patient demographic data for each encounter
  • Verifies insurance benefits and identifies correct plan codes that drive reimbursement
  • Schedules new or follow up appointments for patients
  • Confirms patient appointments
  • Enters, batches and reconciles TCH charges daily
  • Reviews new referrals
  • Prepares the deposit and delivers to the appropriate location per department guidelines
  • Coordinates communications including phone calls, pages, faxes, etc. in a friendly, professional, and timely manner
  • Welcomes and interacts with all patients, families and visitors in a professional, timely, age appropriate, and culturally sensitive manner
  • Pre admits patients within 1 working day to 2 weeks in advance of appointment date in order to provide the highest possible customer service

About Texas Children’s

Texas Children’s Hospital The Woodlands is north Houston’s first true, free-standing pediatric hospital designed, equipped and staffed exclusively to provide care in more than 25 areas of specialty care for children and adolescents. Hospital facilities include 24 emergency center rooms, outpatient exam rooms, radiology rooms, operating rooms and acute care beds, as well as a pediatric intensive care unit (PICU).

To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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