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Professional - Non-Clinical

Lead Ambulatory Service Representative

Houston, TX, US
    Position: Lead Ambulatory Service Representative
    Talent Area: Professional - Non-Clinical
    Full/Part Time: Full time
    Location: Houston, TX, US
    Department: Neurology Administration
    Shift: 8:30AM - 5PM
    Job ID: 408476

We’re hunting for a Lead Ambulatory Service Representative, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will work directly with licensed providers or a group of providers in a virtual or non-virtual care setting. The Lead Ambulatory Services Representative assists the care team by coordinating complex patient care activities, administering the patient scheduling system for the designated provider(s) and supporting patient flow and serving as an expert or MD liaison for clinic unlicensed functions and patients/families. 

Think you’ve got what it takes? 

Job Duties & Responsibilities 

  • Performs assignment of "in-charge" employee in the absence of the supervisor by prioritizing and expediting workflow and making decisions according to departmental guidelines and policies and documents problems encountered/resolved for review by supervisor.
  • Assists other employees in troubleshooting problems and monitors workload performance to meet established turnaround times. 
  • May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete. 
  • Performs patient registration procedures per department process. 
  • Ensures that all necessary patient forms are provided and filled out for the clinic visit 
  • Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes. 
  • Alerts staff and providers of any changes or discrepancies in patient’s scheduled appointment 
  • May refer all patients with no or inadequate funding to the financial counselor with zero reported complaints. 
  • Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status. 
  • May maintain an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroy missed referrals after one month. 
  • May review new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Contact Central Scheduling with parents to schedule an appointment. 
  • Coordinates schedules for clinic. 
  • Provides appropriate customer service and communication to patients and families. 
  • Provides basic office support which may include ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying, faxing, mailing and filing documents; and collecting and distributing mail. 
  • Ensures efficient patient flow and template management. 
  • Assists in guiding the work of the Ambulatory Services Representatives and Senior Ambulatory Services Representatives. 

Skills & Requirements 

  • Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees unless approved for a medical or religious exemption. 
  • H.S. Diploma or GED required
  • Epic Mastering Scheduling experience strongly preferred
  • 3 years of experience in a healthcare setting is required with preferred pediatric and supervisory experience 

About Texas Children’s

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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