We’re hunting for an Ambulatory Services Representative II for our Psychology Department who will help support the Mobile Behavioral Health Unit (MBHU), someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable. Will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointments, insurance, and history. Will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. Will secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.
Think you’ve got what it takes?
Job Duties and Responsibilities
- Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending.
- Performs patient registration procedures per department process.
- May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
- Ensures that all necessary patient forms are provided and filled out for the clinic visit
- Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
- Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment
- Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
- Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
- Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
- Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
- Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
- May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes.
- Insurance Authorization/Collecting cash & deposits.
- Charge Entry, Billing and Reconciliation.
- Customer Service and communication.
- Flowmaster and Room Management.
Skills and Requirements
- Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees unless approved for a medical or religious exemption.
- Required H.S. Diploma or GED
- Required 2 years' experience in customer service with preferred Healthcare and/or Pediatric experience
- Required Texas Driver's License - State of Texas within 90 days of entering the role
- Prior to hire, must pass a Motor Vehicle Record (MVR) check demonstrating a clear driving record as defined by the routine driver qualifications outlined in the Fleet Safety Policy and Procedure
- Must also maintain a clear driving record
About Texas Children’s
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.
Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.