Front Office Specialist I (Part-time) - TC Urgent Care - East Houston

We are searching for a Front Office Specialist I in Urgent Care – someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system and transmit accurate claims.

Think you’ve got what it takes? 
 

Qualifications:

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption 
•   H.S. Diploma or GED
•   1 year of related experience

Responsibilities:

Responsibility A: Demonstrates Creating SMILES philosophies to patients, families and co-workers
•   Identifies self Uses scripting where appropriate
•   Adheres to standards of behavior

Responsibility B: Performs reception duties
•   Greets patients and visitors upon arrival utilizing Service with HEART philosophies
•   Assists patients with check-in/check out
•   Answers telephone within six rings and directs calls per practice protocol
•   Takes complete and error-free messages
•   Keeps hold time to less than one minute
•   Receives less than 3 customer service complaints during the evaluation period
•   Ensures that all necessary patient forms are completed for the visit
•   Assists the patient, when requested, in the completion of forms or another requested document

Responsibility C: Reviews billing information
•   Scans encounter sheet and all other relevant patient information into patient encounter into EPIC with 100% accuracy and within timelines established by practice
•   Balances payments received daily and complete spreadsheet for Central Business office.
•   Responsibility D: Monitors patient information and other practice data
•   Verifies accurate patient demographic information with each visit and enters into medical record and billing system per practice protocol with 100% accuracy
•   Verifies and documents coverage of services prior to the patient being seen by a provider per practice protocol.

Responsibility E: Processes patient payment
•   Verifies and collects correct co-payment with 100% accuracy
•   Collects payments due in the form of cash, checks and credit cards per policy and procedure
•   Provides receipts for all payments with 100% accuracy
•   Notifies patient of existing balance and directs the patient to customer service with billing questions
•   Enters payments into billing system per practice protocol

Responsibility F: Patient Walk-ins
•   Accommodates walk-ins per practice protocol
•   Informs family of wait time
•   Checks on patients in the waiting room at regular intervals per practice protocol
•   Responsibility G: Provides operational support
•   Collects and disseminates mail and deliveries per practice protocol
•   Notifies Practice Manager, or designee, of needed supplies weekly

Responsibility H: Maintains integrity of the medical record
•   Files, archives, and retrieves medical records per office protocol
•   Scans all reports and correspondence received, after provider review, per practice protocol
•   Assures medical record release document is complete. Copies, mails, faxes or otherwise deliver requested records per practice protocol
•   Maintains confidentiality of patient information by following policy and procedure and practice protocol

 

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