Guest Services Representative - Austin

We are searching for a Guest Services Representative -- someone who works well in a fast-paced setting. In this position, you will deliver exceptional customer service and enhance the patient and family experience within a comprehensive guest services program that helps meet the unique needs of patients and families including providing directions and wayfinding, transportation and lodging assistance, as well as patient and family programming.

Think you’ve got what it takes?

Minimum requirements:

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.

High school diploma or equivalent required

1 year experience in a healthcare or customer service setting

Responsibilities:

• Provides families with knowledge of parking options, lodging, and local resources as needed over the phone and at welcome desks
• Supports families by creating awareness of services and resources available within hospital (Social Services, Family Advocacy, Child Life, Language Services, and Spiritual Care) and contacts appropriate departments to assist families
• Rounds on patients and families to assess non-medical needs in the Emergency Center
• Coordinates with loading dock to ensure patient packages are delivered or routed appropriately if patient discharged
• May ensure laundry facilities are maintained and partners with facilities to ensure operational
• Assists other Patient and Family Services staff team in implementing new patient experience initiatives for individual units and hospital-wide
• Works with Ronald McDonald House to provide additional assistance to families of patients in intensive care units
• Partners with other Patient and Family Services staff in providing pertinent information and/or special programs for patients, families, and staff