LyTorre is The Difference – in step with patients and families to build connections and trust.LyTorre is The Difference
We are searching for a Patient Access Coordinator – someone who works well in a fast-paced hospital setting. In this position, you will perform scheduling & registration duties and supervise specific duties associated with the daily operations. You will be responsible for ensuring accurate and timely scheduling of patient appointments and accurate verification of demographic information and verification of benefits.
Think you’ve got what it takes?
Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.
A high school diploma or GED is required, Bachelor's degree preferred
A minimum of 2 years of experience in scheduling/registration
Call Center experience preferred.
An Associates of Bachelor's degree may be substitute for 2 years of experience requirement.
Reviews telephone call queue to ensure call volume and staff ratio are adequate to meet department service standards
Assist with incoming calls and scheduling as needed and in accordance with department service standards
Informs management of potential opportunities and/or issues
Provides customer service support for staff, patients/families, and clinics
Financially secures a patient account to maximize Physician and Hospital reimbursement in a customer service oriented fashion
Handles incoming calls for appointments from patients, internal staff and physicians in a courteous, professional and timely manner
Provides customer service to internal and external customers
Serves as a resource to staff members and as an escalation point person for QA issues
Monitors pre-admit schedules and work lists to ensure timely completion of insurance verification and all pre-admit work, including authorization when required
Meets with Manager at least weekly to discuss issues/initiatives/staff performance and review department productivity
Correctly follows Cue Card protocol when patient or responsible party requests an earlier appointment and/or offers to place the patient on the clinic wait list
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