Learn more about our Austin expansion

New hospital coming in early 2024


Front Office Specialist I - TCUC North Austin

Austin, TX, US
    Position: Front Office Specialist I - TCUC North Austin
    Talent Area: Clerical
    Full/Part Time: Full time
    Location: Austin, TX, US
    Regular/Temporary: Regular
    Department: TC Urgent Care- North Austin
    Shift: 11A - 11P FT & PT
    Job ID: 406549

We are searching for a Front Office Specialist at our new North Austin Urgent Care - someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive, and greet visitors, answer, and handle incoming calls, coordinate the referral process, enter accurate billing information into the system and transmit accurate claims. 

Think you’ve got what it takes? 
Full Time & Part Time available

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption  
•    High School Diploma or GED 
•    1 year of related experience

•    Greets patients and visitors upon arrival utilizing Service with HEART philosophies 
•    Assists patients with check-in/check out 
•    Answers telephone within six rings and directs calls per practice protocol 
•    Balances payments received daily and complete spreadsheet for Central Business office
•    Verifies and collects correct co-payment with 100% accuracy 
•    Files, archives, and retrieves medical records per office protocol 
•    Scans all reports and correspondence received, after provider review, per practice protocol 
•    Assures medical record release document is complete. Copies, mails, faxes or otherwise deliver requested records per practice protocol

About Texas Children’s

Texas Children’s Urgent Care offers high-quality, efficient and affordable after-hours patient care in nine convenient community locations across the greater Houston area. Texas Children’s Urgent Care has also expanded to serve the children and families of Austin, Texas, with its first community location in South Austin. Staffed by board-certified pediatricians who have privileges at Texas Children’s Hospital, our Urgent Care team can diagnose and treat a wide variety of common pediatric ailments, illnesses and conditions, including: asthma, strep throat, fever, minor burns, influenza, ear infections, allergic reactions and more. We also provide procedures such as antibiotic injections, breathing treatments, fracture care and splinting, IV (intravenous) fluids, lab services, laceration repair and x-rays on-site.

To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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