Career | Texas Children’s People

Position: Patient and Family Services Coordinator (Austin)

Talent Area: Administrative Support

Full/Part Time: Full time

Location: Austin, TX, US

Regular/Temporary: Regular

Department: ATXNC PATIENT AND FAMILY SERVI

Shift: 8:00 AM - 5:00 PM

Job ID: 406057

We are searching for a Patient and Family Support Coordinator -- someone who works well in a fast-paced setting. In this position, you will effectively coordinate the referrals and daily operations of the Family Advocacy and Spiritual Care departments in order to efficiently facilitate response to patient and family issues and concerns. You will support the leadership of Family Advocacy and Spiritual Care by: generating and/or maintaining reports and tracking tools related to the prevention and management of complaints and grievances; audit of reports and communication of results with departmental leaders, Resolution Specialists and team members; readiness and support for and during regulatory agency visits. You will also ensure smooth department operation, including, but not limited to, triaging patient/ staff concerns to appropriate team member, departmental leadership support and developing reports to support departmental compliance with regulatory agencies.

Think you’ve got what it takes?

Responsibilities
•   Prepares and handles correspondence, reports, presentations, and other documents related to the Grievance Committee and other committees as requested
•   Acts as one of the primary responders to patient and family complaints and concerns
•   Coordinates and facilitates departmental complaints and needs intake and response coverage
•   Coordinates and facilitates compliance with departmental/organizational and regulatory agency policies/procedures and requirements
•   Coordinates schedules and projects
•   Performs other essential supportive functions
•   Provides administrative support to departmental leadership

Qualifiations
Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption
•   HS Diploma or GED
•   5 years of Secretarial/administrative, patient care/support, or family care/support experience required
•   Medical and college background preferred

About Texas Children’s

Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 10 Texas Children’s Pediatric primary care practices in the greater Austin area bringing world-class pediatric services to children and their families. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services, including allergy and immunology, cardiology, ophthalmology, rheumatology, pulmonology, neurology, and more. Texas Children’s also plans to build a 360,000-square-foot freestanding hospital for children and women, set to open in 2024.

Our thoughtful expansion into Austin will help support a pediatric population of more than half a million and keep kids healthy and happy from birth to adulthood.

To join our community of more than 14,000 dedicated team members, visit texaschildrenspeople.org. You can also learn more about our amazing culture at infinitepassion.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.