Career | Texas Children’s People

Position: Ambulatory Service Representative - Austin

Talent Area: Administrative Support

Full/Part Time: Full time

Location: Austin, TX, US

Regular/Temporary: Regular

Department: ATXNC ADMINISTRATION

Shift: 8am-5pm

Job ID: 405755

We are searching for an Ambulatory Service Rep -- someone who works well in a fast-paced setting. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. You may orient the patient to the virtual visit process to ensure patient success, if applicable. You will also expedite the outpatient check-in and check-out processes by reviewing appointment status using the electronic appointment system to view information regarding appointment, insurance, and history. This role collects pre-visit payments and communicates with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. This role also secures the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.

Think you’ve got what it takes?

Minimum Qualifications:

•   High school diploma or GED required
•   2 years’ experience in customer service required
•   Healthcare and/or Pediatric experience preferred

Responsibilities:

•   Performs patient registration procedures per department process
•   Responds to customer questions with prompt information and /or service related to appointment status, wait time, or unanticipated problems while being culturally sensitive
•   Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP, and destroys missed referrals after one month
•   Maximizes collection by reviewing patient notes for amounts quoted during pre-admission process and collects for non-pre-admitted services as appropriate
•   Schedules ancillary appointments, diagnostic tests and follow up appointments per provider orders/requisitions
•   Participates in performance improvement activities by developing annual clinic goals, coordinating PI projects, and taking part in the action planning process

About Texas Children’s

Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 10 Texas Children’s Pediatric primary care practices in the greater Austin area bringing world-class pediatric services to children and their families. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services, including allergy and immunology, cardiology, ophthalmology, rheumatology, pulmonology, neurology, and more. Texas Children’s also plans to build a 360,000-square-foot freestanding hospital for children and women, set to open in 2024.

Our thoughtful expansion into Austin will help support a pediatric population of more than half a million and keep kids healthy and happy from birth to adulthood.

To join our community of more than 14,000 dedicated team members, visit texaschildrenspeople.org. You can also learn more about our amazing culture at infinitepassion.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.