Manager - Ambulatory Clinics-Virtual Visit Support Center

We are searching for a Manager of Ambulatory Clinics for the Virtual Visit Support Center (VVSC) -- someone who works well in a fast-paced setting. In this position, you will manage and lead daily clinic and personnel activities. The Manager participates and coordinates the delivery of high-quality, family-centered, and developmentally appropriate patient care at the clinic level. This position is in support of the virtual visit support center, but the position is not virtual. This team supports all telemedicine visits for pediatric sub-specialties.

Think you’ve got what it takes?

Minimum qualifications:

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption.

• H.S. Diploma or GED
• Master's degree is preferred
• 6 years’ experience in clinic experience, private practice or outpatient nursing 
• A Bachelor’s degree may substitute for four (4) years of experience.
• A Master’s degree may substitute for two (2) years of experience.

Responsibilities:
 

• Coordination of operations: Demonstrates effective communication skills with the health care team and works to eliminate communication barriers. Serves as a liaison between physicians, families, clinical staff, and ancillary departments to promote high patient, physician, and other team member satisfaction
• Ensures continuity in the standard of care by participating in hospital-wide committees as appropriate
• Staff scheduling/productivity: Monitors staffing requirements and productivity levels by establishing staffing guidelines based on patient needs and budgetary guidelines within review at least annually. Participates in the decision-making processes for hiring new employees
• Staff development: Coaches and develops using an inter-disciplinary approach to individual team members by providing structured feedback for each staff member through yearly development plans and formal follow-up at least twice a year.
• Assists in the development of professional and clinical staff along with the novice to expert continuum. Assures staff competencies specific to specialty based on initial orientation, ongoing training modules, and regular competency assessments
• Budget development and monitoring: Demonstrates accountability for cost-effective management of resources (equipment and supplies) while ensuring the department achieves patient care goals
• Performance Improvement: Ensures delivery of quality, cost-effective patient care within the family-centered care environment by participating in and/or leading one (1) performance improvement activity a year that improves clinical outcomes, patient flow, customer satisfaction, or employee satisfaction
• Supports the implementation of unit/department goals and communication of Texas Children’s strategic plan to staff