Learn more about our Austin expansion

New hospital coming in early 2024

Skilled Crafts Worker

Security Dispatcher I

Austin, TX, US
    Position: Security Dispatcher I
    Talent Area: Skilled Crafts Worker
    Full/Part Time: Full time
    Location: Austin, TX, US
    Regular/Temporary: Regular
    Shift: 2300-0730
    Job ID: 405148

We’re looking for a Security Dispatcher I, someone who’s ready to grow with our company. In this position you will monitor and respond to automated building system alarms including fire protection, medical air/gas, refrigeration, pneumatic tube, access control, burglar alarm, Closed Circuit Television (CCTV), and utility systems in accordance with departmental and hospital policies and regulatory agency codes. To dispatch and process work orders in computerized maintenance management system (CMMS) to accurately document services requested, and actions taken to ensure customer satisfaction and to maintain a safe environment for patients, visitors, and staff.

Think you’ve got what it takes?

Job Duties & Responsibilities
•   Monitors and responds to automated building system alarms in accordance with departmental and hospital policies.
•   Monitors automated building systems to include fire protection, medical air/gas, refrigeration, pneumatic tube, and utility systems to ensure operational and environmental safety.
•   Responds appropriately to system alarms by identifying source of problem, performing required online adjustments, and/or providing technicians with appropriate information to resolve problems.
•   Monitors access control, burglar alarm, infant abduction, and duress alarm systems.
•   Document readings, alarms, and failures according to departmental policies.
•   Processes and dispatches demand work orders.
•   Documents resolution status of demand and preventive maintenance work orders.
•   Monitors daily operational logs and systems of equipment and Public Safety announcements.
•   Demonstrates ownership for responsibilities in assigned area and other designated areas.
•   Demonstrates accountability for customer service and professional behavior through personal work ethic, teamwork, and effective communication skills.
Skills & Requirements
•   Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees unless approved for a medical or religious exemption.
•   Required H.S. Diploma or equivalent
•   Preferred STATENG3 - Stationary Engineer, 3rd Grade
•   Required 3 years Related dispatch experience and Certificate program with a minimum of 500 hours in service-related technology (i.e., mechanical, electrical, security, or controls) and 3 years Security or police experience and 3 years' experience as a service-related technician
•   Preferred prior hospital experience


About Texas Children’s

Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 10 Texas Children’s Pediatric primary care practices in the greater Austin area bringing world-class pediatric services to children and their families. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services, including allergy and immunology, cardiology, ophthalmology, rheumatology, pulmonology, neurology, and more. Texas Children’s also plans to build a 360,000-square-foot freestanding hospital for children and women, set to open in 2024.

Our thoughtful expansion into Austin will help support a pediatric population of more than half a million and keep kids healthy and happy from birth to adulthood. 

To join our community of more than 14,000 dedicated team members, visit You can also learn more about our amazing culture at 

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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