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New hospital coming in early 2024

Administrative Support

Care Coordinator Assistant (Utilization Management - Austin)

Austin, TX, US
    Position: Care Coordinator Assistant (Utilization Management - Austin)
    Talent Area: Administrative Support
    Full/Part Time: Full time
    Location: Austin, TX, US
    Regular/Temporary: Regular
    Shift: 8:00 AM - 5:00 PM
    Job ID: 404277

We are searching for a Care Coordination Assistant -- someone who works well in a fast-paced setting. In this position, you will provide non-clinical administrative support to the Care Coordination process including but not restricted to timely discharge planning and utilization management.

Think you’ve got what it takes?


Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption
•   High school diploma or GED required
•   Some college course work preferred
•   2 years’ experience in hospital care coordination/case management, home health, quality improvement or a related field required

•   Provides department-related and other appropriate communications to internal and external customers
•   Provides professional, efficient, and courteous service to the customer while maintaining integrity in dealing with issues of a confidential nature
•   Receives initial / concurrent review requests, faxes updated review to payer (if available) and refers outstanding issues to Care Coordinator
•   Provides assistance for utilization management processes to maintain compliance with federal, state and managed care guidelines
•   Provides assistance for transition/discharge planning and care coordination processes to transition plans and enhance patient/family satisfaction
•   Assists with coordination of DME delivery, home care services, and other discharge planning activities under direction of the Care Coordinator
•   Assists Care Coordinators with discharge referrals by providing initial and follow-up phone calls to providers, assisting with paperwork completion and copying/faxing pertinent documentation as directed
•   Performs data entry of information obtained from Care Coordinators and payers

About Texas Children’s

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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