Employee Care Coordinator

About Texas Children's Hospital

Summary:

We’re hunting for an Employee Care Coordinator, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will use a collaboratively assess, plan, implement, monitor and evaluate the options and services required to meet an individual's health and well-being needs. The care coordinator will partner with the EMC (Employee Medical Clinic) and/or EAP (Employee Assistance Program) staff to support internal and external referrals and follow up. Provides comprehensive on-going care coordination services to employee patients by coordinating and managing internal and external referral services and needs across the continuum of care. Ensure optimal patient outcomes that address quality, service, customer satisfaction and cost effectiveness.

Think you’ve got what it takes?

Job Duties & Responsibilities
•    Assesses, develops, implements, and monitors referrals with the EMC clinical staff and the employees in internal and external settings.
•    Continually updates holistic resources and services available to Texas Children’s employees.
•    Assessment: Performs a comprehensive goal-focused and individualized assessment for employee referred for evaluation, to include employee biophysical, psychosocial, environmental, and/or financial status.
•    Planning and Coordination: Participates in planning and coordinating services across the continuum of care and documents this plan in designated system. Utilizes clinical acumen to facilitate internal and external resources to coordinate individualized plan of care. Ensures for the provision of continuity of care needs as required and serves as advocate on behalf of patients on an ongoing basis across the continuum of care.
•    Implementation: Identifies problems/barriers/opportunities for intervention. Proactively ensures patient care needs are addressed. Provides resolution, revision of plans on an ongoing basis. Assures adherence to best practice techniques and utilization of evidence-based practice.
•    Evaluation and Monitoring: Routinely assesses patient’s status and progress; if progress is static or regressive, determine the reason, and proactively encourage appropriate adjustments in the care plan, Providers and/or services to promote better outcomes.
•    Serves as a communication link between all patient touch points and across the health professionals involved in a patient’s care.
•    Ensures quality, cost-effective use of resources and facilitates access to care.
•    Collaborates with community health education/outreach organizations and providers to promote employee’s health.
•    Engages in professional development.
•    Prepares and monitors outcome data to assist in identification of improvement opportunities.
•    Demonstrates commitment to team, flexibility, professional interpersonal, communication, critical thinking, and customer service skills.

Skills & Requirements
•    Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees unless approved for a medical or religious exemption.
•    Required bachelor's degree in nursing or social work
•    Required RN - Lic-Registered Nurses by the Texas Board of Nursing or Nursing Licensure Compact and LCSW - Lic Clinical Social Worker by the Texas Behavioral Health Ex Counc (TBHEC)
•    Preferred CCM - Cert-Certified Case Manager by the Commission for Case Manager Certification and ACM - Cert-Accredited Case Manager by the American Case Management Association
•    Required 3 years care coordination experience
•    Preferred 3 years' experience in community health, complex case management, managed care, or utilization review
•    CCCTM - Certified Care Coordination and Transition Management by the Medical-Surgical Nursing Certification Board is preferred