Employee Care Coordinator

Position: Employee Care Coordinator

Job ID: 403695

Location: US-TX-Houston

Department: Employee Well-Being

Talent Area: Professional - Clinical

Full/Part Time: Full time

Regular/Temporary: Regular

Shift: 8am-5pm

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We’re hunting for an Employee Care Coordinator, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will use a collaboratively assess, plan, implement, monitor and evaluate the options and services required to meet an individual's health and well-being needs. The care coordinator will partner with the EMC (Employee Medical Clinic) and/or EAP (Employee Assistance Program) staff to support internal and external referrals and follow up. Provides comprehensive on-going care coordination services to employee patients by coordinating and managing internal and external referral services and needs across the continuum of care. Ensure optimal patient outcomes that address quality, service, customer satisfaction and cost effectiveness.

Think you’ve got what it takes?

Job Duties & Responsibilities
•    Assesses, develops, implements, and monitors referrals with the EMC clinical staff and the employees in internal and external settings.
•    Continually updates holistic resources and services available to Texas Children’s employees.
•    Assessment: Performs a comprehensive goal-focused and individualized assessment for employee referred for evaluation, to include employee biophysical, psychosocial, environmental, and/or financial status.
•    Planning and Coordination: Participates in planning and coordinating services across the continuum of care and documents this plan in designated system. Utilizes clinical acumen to facilitate internal and external resources to coordinate individualized plan of care. Ensures for the provision of continuity of care needs as required and serves as advocate on behalf of patients on an ongoing basis across the continuum of care.
•    Implementation: Identifies problems/barriers/opportunities for intervention. Proactively ensures patient care needs are addressed. Provides resolution, revision of plans on an ongoing basis. Assures adherence to best practice techniques and utilization of evidence-based practice.
•    Evaluation and Monitoring: Routinely assesses patient’s status and progress; if progress is static or regressive, determine the reason, and proactively encourage appropriate adjustments in the care plan, Providers and/or services to promote better outcomes.
•    Serves as a communication link between all patient touch points and across the health professionals involved in a patient’s care.
•    Ensures quality, cost-effective use of resources and facilitates access to care.
•    Collaborates with community health education/outreach organizations and providers to promote employee’s health.
•    Engages in professional development.
•    Prepares and monitors outcome data to assist in identification of improvement opportunities.
•    Demonstrates commitment to team, flexibility, professional interpersonal, communication, critical thinking, and customer service skills.

Skills & Requirements
•    Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees unless approved for a medical or religious exemption.
•    Required bachelor's degree in nursing or social work
•    Required RN - Lic-Registered Nurses by the Texas Board of Nursing or Nursing Licensure Compact and LCSW - Lic Clinical Social Worker by the Texas Behavioral Health Ex Counc (TBHEC)
•    Preferred CCM - Cert-Certified Case Manager by the Commission for Case Manager Certification and ACM - Cert-Accredited Case Manager by the American Case Management Association
•    Required 3 years care coordination experience
•    Preferred 3 years' experience in community health, complex case management, managed care, or utilization review
•    CCCTM - Certified Care Coordination and Transition Management by the Medical-Surgical Nursing Certification Board is preferred

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