Front Office Specialist I- TCP Kyle Crossing

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

JOB DESCRIPTION

We are searching for a Front Office Specialist I -Kyle Crossing– someone who works well in a fast-paced setting. In this position. You will gather information. You will also work collaboratively with other members of the healthcare team to render population-appropriate care for low-acuity pediatric patients. Additionally, you will coordinate the referral process, enter accurate billing information into system, and transmit accurate claims.

Think you’ve got what it takes?

Qualifications

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.

High school diploma or equivalent required.

1 years’ related experience required.

Bilingual fluent in English/Spanish preferred

Responsibilities

Greets patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles.

Assists patients with check in/check out.

Answers telephone within three (3) rings and directs calls per practice protocol.

Documents complete and error free messages in telephone encounter and routes to appropriate area per practice protocol.

Keeps hold time to less than one (1) minute.

Receives less than three (3) customer service complaints during evaluation period.

Assists the patient, when requested, in the completion of forms or other requested documents.

Ensures all necessary patient forms are completed for the visit and scanned into electronic health record.

Communicates with patient, staff, and providers regarding arrivals, delays, and practice processes.

Alerts practice staff and provider of any changes or discrepancies in patient’s scheduled appointments.

Proactively approaches dissatisfied customers and implements customer service recovery measures.

Tasks are measured by observation of the evaluator and feedback from the providers.

Review billing information

Coordinate referrals

Schedule appointments

Monitor patient information and other practice data

Processes patient payments

Maintains integrity of electronic health record

Company Profile

Texas Children’s has been expanding in Austin since March 2018, when we opened Texas Children’s Urgent Care West Gate, providing high quality pediatric-focused care after hours and on weekends. There are now more than 10 Texas Children’s Pediatric primary care practices in the greater Austin area bringing world-class pediatric services to children and their families. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services, including allergy and immunology, cardiology, ophthalmology, rheumatology, pulmonology, neurology, and more. Set to open in 2024, the North Austin Campus will be a 52 bed, 365,000 square foot hospital for children and women.The hospital and its 170,000 square foot adjacent outpatient building will be designed, equipped, and staffed exclusively to provide care in more than 25 areas of specialty care for children and women. North Austin facilities include emergency center rooms, outpatient exam rooms, radiology rooms, operating rooms, acute care beds, pediatric, cardiovascular, and neonatal intensive care units, as well as women’s services and a fetal center.

Our thoughtful expansion into Austin will help support a pediatric population of more than half a million and keep kids healthy and happy from birth to adulthood. To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org. You can also learn more about our amazing culture at infinitepassion.org.

At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for the women and children that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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