Director Technology Support

 
Position: Director Technology Support

Job ID: 403487

Location: US-TX-Houston

Department: Executive Comp & Benefits

Talent Area: Information Services

Full/Part Time: Full time

Regular/Temporary: Regular

Shift: 8a-5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.



Summary:

We’re hunting for a Director of Technology Support, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will be responsible for the strategy, management, integration, and implementation of information and telecommunications systems and their respective technologies in support of the clinical, financial, and strategic missions. Responsible for positioning the organization with appropriate information technology systems to react proactively to healthcare changes. Ensure the development and implementation of systems which support the effective and efficient flow of patients and information across the system and maximize financial and clinical performance.

Think you’ve got what it takes?

Job Duties & Responsibilities
•    Maintains the production operations platform with a 98% uptime record and initiates plans which will ensure or move the production operations to a 99.999% uptime environment. Responsibilities also include Disaster Recovery and Emergency Management within IS and coordination of those functions with the parallel enterprise functions.
•    Maintains secure, stable, and managed Network(s) and systems with documentation and well-defined standards and metrics. Provides adequate firewall and secure remote access capabilities, with timely management reporting. Coordinates and cooperates as needed with internal and external auditors and audit projects.
•    Integrate operations management to ensure systems reliability, compatibility, efficiency, and effectiveness. Define and structure operations staff to accommodate multiple hardware and software platforms and associated peripheral equipment. Perform constant monitoring of systems to determine capacity, throughput, sizing, and performance issues.
•    Works with the Hospital management staff to prioritize technical support projects and set direction for technical support resources. Provides maintenance support and service for all information technology services within the Hospital and its remote locations.
•    Develops and implements policies and procedures as needed to meet regulatory guidelines and/or customer needs. Prepares the annual budget; adheres to budget guidelines established for the Department by analyzing department needs at least monthly and efficient resource allocation.
•    Provide executive leadership for the Information Systems department and to the enterprise regarding information needs, design, and utilization. Design and manage a strong service organization including retaining staff, developing staff, and restructuring where necessary. Develop relationships and explore opportunities that support the clinical, financial, and strategic objectives of the institution. Provide access to information technology in supporting patient care, education, and research. Provide business process analysis and reengineering whenever possible. Provide an ability to recruit and retain talented staff while mentoring existing staff.
•    Provide persuasive presentation of value of technology, consensus building, and consulting skills are essential. Provide management of system integrators and subcontractors. Possess the ability to bridge information systems technology to users.
•    Analyze, evaluate, and propose network, security, telecommunications, storage, database, and technology architecture: hardware, software, protocols, topology, and strategy. Evaluate additional software and hardware for usefulness and compatibility, monitor system utilization and capacity, provide capacity planning for peripherals including servers, storage, devices and provide leadership for tactical and strategic planning for all network related activities, negotiate contracts, integrate multiple vendors that provide services, research/evaluate/recommend/install network wide services, analyze network problems and resolve.


Skills & Requirements
•    Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption
•    Required bachelor's degree
•    Preferred master's degree
•    Required 6 years' experience w/ information/ computer technology in a corporate setting and 
•    Required 5 years' experience in a supervisory role in a technological setting preferably in the health care environment
•    Preferred experience with applications in clinical areas
•    Preferred experience in a broad range of technologies, including those technologies employed and considered in the near term
 

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