Systems Analyst

Position: Systems Analyst

Job ID: 403425

Location: US-TX-Houston

Department: IS - Network Support

Talent Area: Information Services

Full/Part Time: Full time

Regular/Temporary: Regular

Shift: 8a-5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Systems Analyst – someone who works well in a fast-paced setting. In this position, you will develop clinical/business solutions by investigating processes to understand data and communications flow with individual tasks and transactions within Texas Children's Integrated Delivery System.
The System Analyst is responsible for ensuring the confidentiality, availability, and integrity of information system assets.  We are looking for an individual with a strong technical understanding, communication and presentation skills, and eagerness to solve complex security problems. The right applicant should be able to work well in a team environment as well as independently. This position will develop and promote the Information Security Strategic Plan and Information Security Policies, audit compliance with Security Policies, and lead remediation initiatives
Think you’ve got what it takes?

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption.
•    S. Diploma or GED
•    4 years experience in information systems
•    Strong written and verbal communication skills; must be able to effectively communicate to all levels of staff up to executive-level management, customers, and vendors.
•    • A broad understanding of cyber-security threats, vulnerabilities, security controls and remediation strategies
•    • Strong technical knowledge in information technology, to include hardware, networking, protocols, files systems and operating systems.
•    • Information Security-related certifications (CISSP, CISA, CEH, Security+, etc)
•    • Be available for on-call duty on a periodic basis
•    • Project management and planning, process mapping, group presentation, leadership, team building, analytical, and organizational skills, ability to analyze the functionality of systems and their fit with specifications, and the ability to work independently with minimum supervision.


   Translates users’ needs into detailed requirement specifications
•    Assists users in determining specific requirements to increase system effectiveness
•    Analyze and evaluate existing and /or proposed systems
•    Document the “as is” the “to be” clinical/business processes
•    Assists in vendor analysis and selection
•    Investigate alternative solutions including feasibility studies using results from vendor analysis/evaluations
  Supports the system installation through the implementation cycle
•    Provides input to project implementation plan
•    Develop, schedule, and facilitate test plans for hardware, network, integration, user acceptance, and parallel usage
•    Develop procedures for downtime, end-users, production, and help desk
•    Develop training programs and materials/documentation for all user types
•    Review and test systems for conformance to functional and performance requirements
•    Prepares accurate and timely status reports for management
•    Identify the impacts and dependencies of the new system
•    Demonstrate efficiencies of the new system and provide feedback to teams
•    Assists users to ensure a smooth transition of system responsibilities to support
•    Act as a primary facilitator for small and less complex implementations.
 Performs configuration analysis for system design associated with small and less complex  projects
•    Facilitates design analysis with users to determine the configuration for the user interface
•    Specifies the design decisions in an accurate and testable manner for developers and database analysts
•    Identifies and documents the data sources, recipients, and interfaces that need to be developed to support data collection and maintenance (including data conversion requirements and how start-up data will be collected for implementation)
•    Assists with the design of user procedures
Analyzes system problems and modifications
•    Analyzes use of existing systems to identify and resolve problems
•    Evaluates business procedures and problems for process improvement
•    Recommends modifications to application design or current procedures to maximize advantages of existing resources
•    Assists users to resolve problems with application use
•    Performs application maintenance activities on IS supported applications
•    Documents issues, activities, and solutions employing standard methodology and utilities
Coordinates implementation and upgrades of systems
•    Coordinates the upgrade schedules with vendors and users across the Integrated Delivery System
•    Assists with upgrade testing
•    Analyzes impact on users and determines if additional training is required
•    Communicates with vendors to address problems and resolutions
•    Schedules sessions with users to view new systems and upgrade

Preferred Knowledge and Skills

· 2 years or more experience troubleshooting and operating integrated and stand-alone AV equipment (including digital and analog gear).

· 1+ years of experience administering AV systems and supporting projects ranging from huddle spaces to large conference room, Specialty spaces, Training Rooms, Boardrooms and Auditoriums.

· 1+ years of experience supporting and troubleshooting Microsoft Teams, WebEx and Zoom, specifically in meeting spaces. This includes different Live Events, Webinars and Meetings products for each.

· 1+ years of customer service experience, including Executive meetings/event support.

· Understanding and practical implementation of networking protocols and data flow as pertains to technologies such as IPTV or Video Conferencing equipment


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