Patient Navigator

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for a Patient Navigator  – someone who works well in a fast-paced setting. In this position, you will provide support for the coordination of patient care activities and assist patients navigate through all the steps in obtaining the necessary and appropriate care. Additionally, you will ensure a seamless transition from inpatient to the post-discharge follow-up in the outpatient clinic, liaise with the patients/families and required outpatient services, and assist the patient with coping with their illness.

Think you’ve got what it takes?

Qualifications:

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption

• High school diploma or GED
• 1 year experience in a health care setting, including being a personal caregiver or in home health
• Bilingual in Spanish and English preferred
• Experience with EPIC highly preferred
• Previous experience with Medicaid (Title 19) a plus
• Experience working within a clinic setting and/or home health setting preferred

Responsibilities:

• Develop a relationship with the patient/their family prior to discharge and facilitate the inpatient-to-outpatient transition, communicate with the patient/family during initial discharge period, and track the care coordination needs while they are in transition
• Interview and obtain data about the patient’s progress towards their goals and work with the patient to modify an individualize the care plan (if necessary)
• Serve as the primary source of contact for paneled patients and support the patient hand-off to the multidisciplinary team
• Schedule appointments, assist with the coordination of medical transportation, send prescriptions, and assist with DME requests
• Collaborate with key stakeholders to assist with the coordination of activities
• Maintain all assigned databases to ensure data is complete and accurate
• Greet new patients and present new patient educational materials, and ensure proper patient understanding of all services offered
• Provide assistance to the care coordinator by partnering with community organizations involved in the interests of the pediatric population and liaise with patients regarding their access to their health team members
• Monitor and report patient/caregiver resource utilization, past and present treatment, and established goals (short- and long-term)
• Maintain confidentiality concerning patient/family care issues

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