Front Office Specialist I TCP Cinco Ranch

Position: Front Office Specialist I TCP Cinco Ranch

Job ID: 403033

Location: US-TX-Katy

Department: TCP Cinco Ranch

Talent Area: Clerical

Full/Part Time: Full time

Regular/Temporary: Regular

Shift: M-F 8a-5p

About Texas Children's Hospital

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.

To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Front Office Specialist -- someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into system and transmit accurate claims.
Think you’ve got what it takes?

•    Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.
•    High school diploma, GED or equivalent required
•    1-year related experience required
•    Knowledge of related OSHA guidelines and requirements
•    Knowledge of general office tasks, confidentiality, filing, medical terminology, and managed care referral processes

•    Greets patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles 
•    Enters hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
•    Balances payments received daily
•    Assesses patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
•    Schedules appointments per practice protocol
•    Verifies accurate patient demographic information with each visit and enters into electronic health record and electronic billing system per practice protocol with 100% accuracy
•    Maintains integrity of electronic health record
•    Provides operational support

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