Quality Specialist - Specialty Pharmacy - Medical Center (8a - 5p)

Position: Quality Specialist - Specialty Pharmacy - Medical Center (8a - 5p)

Job ID: 402676

Location: US-TX-Houston

Department: Specialty Pharmacy

Talent Area: Pharmacy

Full/Part Time: Full time

Regular/Temporary: Regular

Shift: 8a - 5p / Full Time

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Quality Specialist - Pharmacy -- someone who works well in a fast-paced setting. In this position, you will Participate in the development and implementation of patient-focused medication quality and safety initiatives for Specialty Pharmacy. Collect, review and analyze quality data statistics to identify gaps and error prevention strategies. Responsible for external and inter-departmental coordination of pharmacy-related information systems to develop solutions. Partner with Specialty Leadership to ensure identified gaps are promptly and appropriately corrected.

Think you’ve got what it takes?


Responsibilities :

· Assists in the coordination of department-wide quality improvements promptly. Produces reports for quality improvement, guidelines, utilization, and outcomes, error-free and on time. Provides Specialty team with consulting and analysis services utilizing appropriate audit tools to support initiatives intended to achieve a breakthrough or incremental process improvement in patient care, measured by at least two improvements per year.

· Develop and track quality metrics required by policy, regulatory bodies or PBM contracts. Conducts audits to ensure ACD phone system is being staffed appropriately during business hours. Conducts audits to ensure the quality of technician proactive refill management calls. Conduct audits to ensure proper packing and cold chain procedures are being followed to ensure medication integrity and stability during transit.

· Communicates quality performance metrics to team members and educates leadership and staff as needed. Assists with selection and development of educational materials for staff. Evaluates the effectiveness of Quality Improvement tools when interacting with team members and modifies approach as necessary. Modifies tools based on evaluation. Provides at least three (3) educational sessions in one calendar year.

· Collaborates with process improvement teams regarding quality improvement information. Participates in and coordinates performance improvement activities. Develops formal plans and monitors compliance.

· Assists in all required projects as directed to meet departmental objectives. Works on projects, including preparation for health plan wide audits, as delegated by the Quality Management leadership, meeting assigned time frames. Suggests formats and application to enhance presentation of reports and data.



· Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption.

· Bachelor's Degree required

· Preferred Licenses/Certifications:

    o CPHQ - Cert-Cert Prof Healthcare Qual

    o LSSC - Lean Six Sigma Certification

· 3 years’ experience in performance improvement or quality required.

· Dashboard Creation and AQI Training preferred

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