Front Office Specialist (Part-Time)

Position: Front Office Specialist (Part-Time)

Job ID: 402048

Location: US-TX-Austin

Department: TC Urgent Care- North Austin

Talent Area: Clerical

Full/Part Time: Part time

Regular/Temporary: Regular

Shift: 11a-11p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Front Office Specialist I in Urgent Care – someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system and transmit accurate claims. 


Think you’ve got what it takes?  


Job Duties & Responsibilities 

Responsibility A: Demonstrates Creating SMILES philosophies to patients, families and co-workers 

Identifies self Uses scripting where appropriate 

Adheres to standards of behavior 

Responsibility B: Performs reception duties 

Greets patients and visitors upon arrival utilizing Service with HEART philosophies 

Assists patients with check-in/check out 

Answers telephone within six rings and directs calls per practice protocol 

Takes complete and error-free messages 

Keeps hold time to less than one minute 

Receives less than 3 customer service complaints during the evaluation period 

Ensures that all necessary patient forms are completed for the visit 

Assists the patient, when requested, in the completion of forms or another requested document 

Responsibility C: Reviews billing information 

Scans encounter sheet and all other relevant patient information into patient encounter into EPIC with 100% accuracy and within timelines established by practice 

Balances payments received daily and complete spreadsheet for Central Business office. 

Responsibility D: Monitors patient information and other practice data 

Verifies accurate patient demographic information with each visit and enters into medical record and billing system per practice protocol with 100% accuracy 

Verifies and documents coverage of services prior to the patient being seen by a provider per practice protocol. 

Responsibility E: Processes patient payment 

Verifies and collects correct co-payment with 100% accuracy 

Collects payments due in the form of cash, checks and credit cards per policy and procedure 

Provides receipts for all payments with 100% accuracy 

Notifies patient of existing balance and directs the patient to customer service with billing questions 

Enters payments into billing system per practice protocol 

Responsibility F: Patient Walk-ins 

Accommodates walk-ins per practice protocol 

Informs family of wait time 

Checks on patients in the waiting room at regular intervals per practice protocol 

Responsibility G: Provides operational support 

Collects and disseminates mail and deliveries per practice protocol 

Notifies Practice Manager, or designee, of needed supplies weekly 

Responsibility H: Maintains integrity of the medical record 

Files, archives, and retrieves medical records per office protocol 

Scans all reports and correspondence received, after provider review, per practice protocol 

Assures medical record release document is complete. Copies, mails, faxes or otherwise deliver requested records per practice protocol 

Maintains confidentiality of patient information by following policy and procedure and practice protocol 

Skills & Requirements 

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption  

H.S. Diploma or GED 

1 year of related experience 

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