Quality Auditor

About Texas Children's Hospital

Summary:

We are searching for a Quality Auditor and Tester within business operations, someone who works well in a fast-paced setting. In this position, you will use technical skills, expertise, and application knowledge to support developers, testers, and production teams. The Quality Auditor will perform or participate in various types of testing and post-implementation reviews as determined by the project. Members of this role understand how to create and execute functional testing so that they can support and enable key business processes. A Quality Auditor in this role is expected to have experience with technical competencies such as SQL, TFS, UFT, VB, and Tapestry.

To excel in this role one must be able to break down raw information and undefined problems into specific workable components that in turn clearly identify the issues at hand. You also be able to understand health plan operations to analyze and propose technical strategies for the business. The Quality Auditor will also actively apply quality assurance, testing concepts, and methodologies.

Think you’ve got what it takes? 

Qualifications

• High school diploma or GED 
• Bachelor’s degree in health care administration, business administration, computer science, or related field preferred 
• 2 years’ experience in Medicaid managed care 
• 4 years’ experience in health plan operations, and 4 years’ experience in health plan payor systems/applications 
• 2 years’ experience in auditing/quality review/training preferred 

Responsibilities

• Design and execute QA tests for System Updates, Databases and Software Applications, Eligibly and Enrollment, Provider Setup, Benefits Coding, Contracts, Fee schedules, and Claim Editing Rules.
• Identify bugs and quality issues in development, service, or business processes.
• Business Requirements: Works with project team and peers to understand customer needs. 
• Develop & Implement: Collaborate with managers for eligibility, provider setup, and medical policy/configuration to develop an audit program to review and evaluate the quality, accuracy, and timeliness of system updates. 
• Production Support: Helps to troubleshoot defects and or enhancements to systems and software. Tracks performance and production issues. Escalates production issues as appropriate. 
• Quality Assurance: Clearly and concisely report audit findings on a frequent basis to managers and assist with identifying performance and training gaps for the team. Ensure errors are identified and corrected quickly.
• Quality Metrics: Develop and track quality metrics for the department and report to leadership on a regular basis. 
• Process Improvement and Reporting: Identify and report the process improvement opportunities for the department to increase efficiencies, performance, and quality. Assist with the production of various reports regarding the department’s quality and performance. 
• Process, Policies, and Standards: Develop and maintain policies and procedures for the departmental audit program. 
• Customer service: Works with QA manager to keep customers informed about any quality issues. Tracks and reports on issues and enhancement requests for the business in a timely manner. 
• Research/ Evaluation: Analyzes and tests new releases/versions of software. May participate in vendor evaluations.