Employee Relations Consultant - Austin

Position: Employee Relations Consultant - Austin

Job ID: 401258

Location: US-TX-Austin

Department: Austin - Human Resources

Talent Area: Human Resources

Full/Part Time: Full time

Regular/Temporary: Regular

Shift: 8am-5pm

About Texas Children's Hospital

Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 10 Texas Children’s Pediatric primary care practices in the greater Austin area bringing world-class pediatric services to children and their families. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services, including allergy and immunology, cardiology, ophthalmology, rheumatology, pulmonology, neurology, and more. Texas Children’s also plans to build a 360,000-square-foot freestanding hospital for children and women, set to open in 2024.

Our thoughtful expansion into Austin will help support a pediatric population of more than half a million and keep kids healthy and happy from birth to adulthood. 

To join our community of more than 14,000 dedicated team members, visit texaschildrenspeople.org. You can also learn more about our amazing culture at infinitepassion.org

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We’re hunting for an Employee Relations Consultant, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide direction and guidance to all levels at Texas Children's by analyzing, recommending, assisting in the development of and administering various Human Resources programs, plans, policies and procedures in a consistent manner; advising both leadership and staff regarding resolution of various issues/concerns; and coordinating a variety of activities related to fair employment practices, laws and regulations.

Think you’ve got what it takes?

Job Duties & Responsibilities

  • Responds to questions ranging from simple to complex within 24 hours of initial inquiry regarding employment issues and application of policies.
  • Interprets policies and practices for Texas Children’s employees and leadership, ensuring consistent application of the same within regulatory parameters.
  • Conducts one-on-one meetings with employees or leadership, obtaining pertinent information, determining applicability of policies/procedures to the issue at hand, recommending an action plan and providing follow-up as necessary.
  • Coordinates the Employee Problem Solving (EPS) process, including initial meeting(s), Step One Mediation, Step Two Committee Meeting, and final notification to all involved parties, and ensures that all steps are followed within established time frames 100% of the time.
  • Conducts investigations for complaints of sexual harassment, discrimination, gross misconduct or other allegations received via the Texas Children’s Confidential Hotline and complete investigations within established time frames.
  • Responds to unemployment and other regulatory requests or claims.
  • Determines and provides appropriate response to all Texas Workforce Commission (TWC) claims 100% of the time prior to the TWC deadline.
  • Conducts telephone hearings on behalf of the organization, briefing and preparing other leaders or designees who must testify, and provides sufficient documentation supporting the position of the organization.
  • Maintains and retains complete and accurate files of all TWC claims by fiscal year, according to retention schedules.
  • Reconciles quarterly TWC invoices, ensuring charges are accurate and invoices are paid by the TWC deadline so as to avoid a penalty.
  • Provides statistical information to the Bureau of Labor Statistics, the Department of Labor and other regulatory agencies according to established guidelines 100% of the time.
  • Collect data from human resources information systems for biannual reporting on a monthly basis. 
  • Ensure accuracy of all information gathered.
  • Verify all employees due for a biannual background check have appropriate documentation authorizing the release of background information.
  • Submit finalized report to vendor to complete background checks and follow-up to ensure completion.
  • Upload results to human resources information system and consult with Employee Relations designee if data is returned with alerts.

Skills & Requirements

  • Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption.
  • Associate's Degree Required
  • 3 years Experience in Human Resources
    • A Juris Doctor degree (JD) can substitute for the experience

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