Appointment Coordinator

Position: Appointment Coordinator

Job ID: 401172

Location: US-TX-The Woodlands

Department: WOO Perioperative Business O

Talent Area: Clerical

Full/Part Time: Full time

Regular/Temporary: Regular

Shift: Day Shift

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


To handle incoming calls and requests from patients and physicians for referrals and scheduling appointments for multiple patient care teams throughout the Texas Children's Hospital System, utilizing a computerized registration and scheduling system and multiple software applications. To identify a unique patient identification number (medical record number) to track a patient's care throughout TCH IDS and facilitate the billing of hospital charges, to register patients and obtain correct demographic and insurance information (this includes parent/guardian information). To educate and communicate to patient families or responsible parties arrival times, how to cancel and reschedule an appointment, and all other necessary information to streamline the process for patient arrival. The intake and appointment coordinator represents the organization in contacts with internal and external customers by obtaining and giving information, scheduling, interpreting and interceding as directed.

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