Sr. Employee Relations Consultant - Operations

Position: Sr. Employee Relations Consultant - Operations

Job ID: 400930

Location: US-TX-Houston

Department: HR -Employee Relations

Talent Area: Human Resources

Full/Part Time: Full time

Regular/Temporary: Regular

Shift: 8am-5pm

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Senior Employee Relations Consultant  -- someone who works well in a fast-paced setting.  In this position, you will serve serves as employee relations subject matter expert (SME) and proactive change agent who serves as a liaison/relationship manager to mid-level and front-line leadership for assigned business units. The position is responsible for delivering a comprehensive and client-driven people service, aligning both people management and operational strategies. The position will proactively work with leaders to build teams and retain staff. The incumbent will advise, counsel, and support leadership in the application of HR processes, policies and procedures and implementing 
strategies that support the goals of the organization. This includes but is not limited to receiving, managing, resolving and documenting routine to complex employee relations inquiries and issues pertaining company policies, employment laws and regulations, performance concerns, behavior concerns, interpersonal conflicts, disputes and crisis/emergency/safety situations. The position is also responsible for conducting investigations into employee complaints, as warranted.

Think you’ve got what it takes?


  • Bachelor's Degree in Human Resources, Business Administration, or other related discipline required
    • Master's Degree in Human Resources, Business Administration, or other related discipline preferred
  • 7 years’ experience in Human Resources with five (5) years of experience in Employee Relations required
  • PHR or SHRM-CP from HRCI or SHRM required
    • SPHR or SHRM-SCP from HRCI or SHRM preferred
  • Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption.


  • Working under minimal supervision, provides high-quality and consistent guidance and direction to mid-level and front-line people leaders in the handling and resolution of routine and/or complex ER issues through the informed application of company policies, programs, procedures, and federal/state laws.
  • Serves as a consultant to mid-level and frontline leadership and as an employee advocate, when appropriate. Advises leadership and employees regarding their rights and responsibilities under state, federal and local laws, as well as Texas Children’s policies and employee relations best practices.
  • Documents inquiries, actions, and outcomes into the case management system to ensure appropriate records are retained.
  • Reviews Employee Relations policies and practices and recommends improvements for the optimum achievement of intended purposes of such documents and practices, and achievement of the ER business plan.
  • Conducts exit interviews with voluntarily departing employees to learn why they are leaving and how they could have been retained. Compiles and summarizes findings and trend and then collaborates with the appropriate ER Strategic Partner to determine appropriate next steps based on information gathered.
  •  Oversees the Employee Problem Solving (EPS) Process to include communicating at each stage, facilitating meetings and voluntary mediations, working with legal counsel (where necessary), and facilitating training (where appropriate).
  •  Facilitates training, as needed, in support of the ER strategy and to address developing trends and concerns.
  • Determines the appropriate employment action related to expired licenses, certifications, and other required credentials.
  • Partners and engages with site leadership and other HR CoEs to identify and improve opportunities that affect the employee experience including continuous improvement in communication vehicles and practices.
  • Assists the ER Strategic Partnerships team with HR projects and also identifying ways to improve processes and efficiencies.
  • Captures, tracks and analyzes data related to ER cases in order to evaluate the state of the business and workforce, and identify possible challenges within the employee population to sustain positive employee relations and engagement.
  •  Analyzes, diagnoses, and audits people programs, policies, and practices to sustain positive employee relations

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