Medical Assistant II - TC Employee Health

Position: Medical Assistant II - TC Employee Health

Job ID: 400850

Location: US-TX-Austin

Department: Human Resources-Employee Hlth

Talent Area: Medical Assistant

Full/Part Time: Full time

Regular/Temporary: Regular

Shift: 8am - 5pm

About Texas Children's Hospital

Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 10 Texas Children’s Pediatric primary care practices in the greater Austin area bringing world-class pediatric services to children and their families. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services, including allergy and immunology, cardiology, ophthalmology, rheumatology, pulmonology, neurology, and more. Texas Children’s also plans to build a 360,000-square-foot freestanding hospital for children and women, set to open in 2024.

Our thoughtful expansion into Austin will help support a pediatric population of more than half a million and keep kids healthy and happy from birth to adulthood. 

To join our community of more than 14,000 dedicated team members, visit You can also learn more about our amazing culture at

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Medical Assistant II with the Employee Health team at our Austin, TX campus-- someone who works well in a fast-paced setting. In this position, you will provide patient care and excellent customer service in a healthcare setting. You will also assist in the coordination of flow and provider schedules to effectively manage patient care.

Think you’ve got what it takes?


Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption

  • College degree preferred
  • CCMA- Certified Clinical Medical Assistant certificate from the National Healthcareer Association required
  • CMA-AAM- Certified Medical Assistant from the American Association of Medical Assistants
  • One of the following required:
  • EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services required
  • EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services
  • EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services
  • EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services required
  • EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services
  • LIC PAR- License Paramedic from the Texas Department of State and Health Services
  • NCMA- National Medical Assistant Certification from the National Center for Competency Testing
  • NRCMA - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals
  • RMA- Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
  • 2 years of related experience required
  • Experience in a health care setting or customer service-focused industry preferred
  • Outpatient clinic operations experience preferred


  • Responds to customer questions with prompt information and/or services related to appointment status, wait time, or unanticipated problems
  • Performs patient registration procedures per clinic process
  • Utilizes the patient management system to mark the arrival of patients and opens accounts
  • Changes status of all non-arrived patients daily to reflect canceled, no-show, or rescheduled status
  • Prioritizes patients to be roomed based on appointment and arrival times and other clinic procedures
  • Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process
  • Assists with patient escorts and helps with paperwork as needed
  • Assists in the collection and documentation of patient/family data which includes biophysical and psychosocial information according to clinic scope
  • Reports abnormal or out of range data to RN or provider
  • Ensures that requisitions have necessary clinical, demographic, billing, and payor information
  • Monitors patient flow and fills in or assigns staff as necessary to avoid bottleneck and assure minimal patient wait time

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