Manager of Family Support Services - Austin

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for a Manager of Family Support Services -- someone who works well in a fast-paced setting. In this position, you will manage and lead the daily operations, administrative and human resources activities for Family Support Services and Social Work.
 
Think you’ve got what it takes?

Minimum qualifications:

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption

• H.S. Diploma or GED required
• Bachelor or Masters degree preferred
• 7 years' customer relations work experience required
• 1 year of leadership experience preferred
• A Bachelor’s degree in any field may substitute for four years of experience
• A Master’s degree in any field may substitute for two additional years of experience

Responsibilities:

• Manages daily operations of assigned areas (Family Advocacy, Guest Services, Language Services, Spiritual Care, Volunteer Services insurance, financial counseling, and pre-service).
• Develops, maintains, and prioritizes departmental based goals/ success indicators in each area of service
• Staff scheduling/productivity: Monitors staffing requirements and productivity levels by establishing staffing guidelines based on patient needs and budgetary guidelines within review at least annually
• Budget development and monitoring: Demonstrates accountability for cost effective management of resources (equipment and supplies) while ensuring the department achieves patient care goals.
• Staff development: Coaches and develops using an inter-disciplinary approach to individual team members by providing structured feedback for each staff member through yearly development plans and formal follow-up at least twice a year. Assures staff competencies specific to specialty based on initial orientation, ongoing training modules and regular competency assessments
• Identifies, facilitates, and participates in departmental and hospital performance improvement projects that enhance family centered care, particularly but not limited to patient satisfaction
• Maintains regulatory readiness. Ensures that JC requirements specific to Family Support Services are fulfilled
   

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