Front Office Specialist II (Clinical) - TC Urgent Care

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for a Front Office Specialist II and Medical Assistant – this is a dual role, and the incumbent will need to be someone who works well in a fast-paced setting. In this position, you will work collaboratively with other members of the healthcare team to render population-appropriate care for low-acuity pediatric patients. Also coordinates and performs the scheduling of patients, receives, and greets visitors, answers, and handles incoming calls, coordinates the referral process, enters accurate billing information into the system, and transmits accurate claims.

Think you’ve got what it takes?

Requirements: 

*Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption.

• HS. Diploma or GED Required 
• BLS Certification - Basic Life Support
• 2 years Related experience

Responsibilities:

• Assists in the collection of patient/family data that may include biophysical, psychosocial, developmental, cultural, and environmental information per site protocol
• Collects and documents vital signs, height/weight, the reason for visit, and documents current medications, allergies, and other information
• Coordinates referrals, ensuring that the family has contact information for referral and any necessary documentation needed for the referral
• Prepares patient for examination per site protocol
• Assists provider, as directed, during treatments, examinations, and testing as directed by provider and within the scope of the site
• Completes treatments, documents all interventions, calls in prescription refills, takes messages and returns call from parents – offers telephone health advice, assists in providing emergency patient care
• Administers medication and immunizations as directed by physician per site protocol
• Documents administration of medication and immunizations in the medical record per site protocol
• Documents adverse reactions to medications per policy and procedure notifies Site Manager of needed medication and supplies, maintains the integrity of medication supplies by following infection control and inventory control guidelines
• Provides patient/family education as instructed by the physician or site protocol
• Verifies provider order and patient per site protocol, collects and processes specimen using proper technique, follows site protocol in reporting and documenting results
• Maintains and prepares reagents appropriately and performs and documents required reagent checks, including monitoring of expiration dates, takes appropriate action, and documents out-of-control values
• Reviews billing information and processes patient payment
• Maintains integrity of the medical record and monitors patient information and other practice data

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