Referral Clerk - TCHPC - Southwest

Position: Referral Clerk - TCHPC - Southwest

Job ID: 400367

Location: US-TX-Houston

Department: TCHPC - Southwest Shared Serv

Talent Area: Clerical

Full/Part Time: Full time

Regular/Temporary: Regular

Shift: 8a -5p M-F

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Referral Clerk -- someone who works well in a fast-paced setting. In this position, you will coordinate the referral process.

Think you’ve got what it takes?


High school diploma or equivalent required
Two years’ experience preferred
Previous Healthcare experience highly preferred


Coordinates with Care Team (specifically Care Coordinators, Triage Nurses and Patient Navigators) to make specialty referrals and communicates to patient/family and Care Team accordingly
Assesses patient’s eligibility for referral by verifying coverage with payor prior to initiating referral
Initiates and processes referral
Assists patients, per practice protocol who have emergencies or have self-referred without prior authorization
Documents referral process
Maintains referral log, including documentation that patient with referring physician was notified, with 90% accuracy
Demonstrates commitment to team, flexibility, professional interpersonal, communication, critical thinking, and customer service skills
Demonstrates the ability to problem solve, identifies appropriate resources, adapt to ongoing change, and handle conflict management with a professional and supportive attitude


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