Patient Transport Dispatcher

 
Position: Patient Transport Dispatcher

Job ID: 400274

Location: US-TX-Houston

Department: Facilities Ops-Patient Escort

Talent Area: Hospitality & Housekeeping

Full/Part Time: Full time

Regular/Temporary: Regular

Shift: 2:30p-11p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.



Summary:

To monitor and provide dispatching services for Patient Escort Services and Bed Transport Services in a timely and efficient manner.

Qualifications 

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption

High school diploma or GED required
1-year experience in customer service required
Healthcare and/or Pediatric experience preferred

Responsibilities 

Responsibility A: Dispatches patient transportation and room management assignments.
• Displays a working knowledge of Patient Transport dispatch software (Epic Grand Central).
• Monitors dispatched work assignments to Patient Transport and bed transport personnel in a timely manner.
• Generates and posts daily, weekly, and monthly performance reports for management as requested.
• Displays a working knowledge of policies and procedures relating to patient transportation, delivery of patient-related
equipment, prescription transport, and specimen delivery.
• Displays a working knowledge of the Epic Grand Central software program to dispatch patient transportation assignments.
• Consistently prioritizes patient, specimen, and equipment transport requests based on urgency.
• Accurately records assignments in dispatch log, noting any delays or unusual circumstances in the event of system failure
or downtime.
• Ensures assignments are completed in a timely manner by following up with Patient Transport Techs when run times
exceed expectations.
• Monitors requests to ensure assignments are distributed efficiently, effectively, and equitably among staff.
Responsibility B: Provides a high level of customer service.
• Consistently displays a professional demeanor, as observed by guests, staff, and manager.
• Maintains professional rapport with all customers (e.g., guests, departmental personnel, physicians, and other Hospital
personnel, etc.), as observed by manager.
• Responds in a timely and appropriate manner to all methods of communication regarding transportation and room
management assignments; i.e., pagers, phones, radios, etc.
• Displays a working knowledge of multi-line phone systems and answers incoming calls using proper phone etiquette with no
more than three minute hold delays on average.
• Checks voicemail consistently throughout shift and responds as necessary to recorded requests.
• Fills in for Patient Transport Tech position as needed; forwards dispatch phone to mobile phone when necessary and
handles both dispatch and patient transportation duties simultaneously.
Responsibility C: Participates in departmental projects.
• Completes all dispatch projects in a timely manner, as evidenced by manager observation.
• Provides input on ways to improve dispatch services and participates in pilot programs.
• Maintains dispatch logs, radio logs, and lunch/break logs and reports data to manager as requested.
• Consistently reads e-mail and written communication from leadership to ensure accurate information is communicated to
customers and staff.
• Suggests project improvement project ideas to leadership and assumes responsibility for their completion.
Responsibility D: Demonstrates ownership for responsibilities in assigned area and other designated areas.
• Assumes leadership role in absence of formal leader by monitoring activities of staff, conveying information to staff from
management, and handling routine administrative duties.
• Immediately informs management of any issues or incidents that might arise during the shift.
• Identifies and appropriately resolves maintenance or equipment deficiencies in assigned area to maintain space quality
through improvement of efficiency, outcomes, and customer service.
• Identifies and appropriately reports space quality deficiencies throughout Hospital properties according to departmental
procedures.
• Maintains tools and equipment on a daily basis according to departmental standards and manufacturers’ recommendations.
• Ensures adequate supply inventories to perform daily job responsibilities.
• Utilizes supplies in a cost effective manner.
• Stores supplies, tools, equipment, and other department items in appropriate and designated areas per department
requirements.
• Ensures that area is clean and orderly at the end of shift.
Responsibility E: Demonstrates accountability for customer service and professional behavior through
personal work ethic, teamwork and effective communication skills.
• Ensures effective communication and work flow for responsibilities in assigned area as demonstrated by maintaining good
rapport and cooperative working relationships with internal and external customers. Completes activities in a manner that
maximizes effectiveness of the task and minimizes the impact to the customer.
• Follows departmental communication plan to ensure accurate understanding and appropriate response to information
related to job performance and employee expectations.
• Provides documentation as required by management and for authorities having jurisdiction (AHJ).
• Responds promptly and appropriately to all forms of Hospital communications including, but not limited to, pagers, radios,
phone, e-mail messages, verbal, and written communications.
• Adheres to departmental dress code and maintains professional appearance.
• Participates in all Hospital and departmental training as required by leadership.
• Obeys all City, State and Federal laws, especially in the use of chemicals and equipment according to
Hospital/departmental policies, usage manuals, and supplementals.
• Performs other duties as required for the Hospital within expectations established by management.



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