Manager of Physician Practice II - Partners in Ob/Gyn

About Texas Children's Hospital

Summary:

We are searching for a Manager of Physician Practice II - Partners in OB/GYN Care -- someone who works well in a fast-paced setting. In this position, you will supervise and direct the overall operations of the practice as well as advise, coach, and mentor practice staff.

Think you’ve got what it takes?

Qualifications:

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption

• Bachelor’s Degree
• 3 years’ experience in a healthcare-related supervisory capacity
• Experience in an ambulatory setting and Ob/Gyn is preferred

Responsibilities:

• Monitors workflow and ensure appropriate staffing. Schedules staff based on patient flow, practice need and fiscal restraints. Monitors and approves time off requests to assure adequate staffing coverage. Requests temporary staff per approved policy. Interviews applicants in conjunction with HR, provider and Director to assure that open positions are filled in a timely manner by qualified candidates. Assures compliance with regulatory requirements, i.e., CLIA, OSHA, and JCAHO. Presents professional image, manner and behavior at all times.
• Ensures staff compliance with Policies and procedures and external regulatory agencies. Demonstrates knowledge of policies, procedures and manuals that are up to date and accessible to staff. Holds staff accountable for policy and procedure violation, addressing any performance or conduct issues in a timely, consistent manner. Completes all required in-services, i.e., Infection Control OSHA, Etc. within established timeframes. Orients new staff according to HR policy, and procedure and submits paper work within established timeframes. Maintains compliance with HR policies, i.e. licensure, and annual performance. Assures compliance with regulatory requirements, i.e., CLIA, OSHA, and JCAHO.
• Establishes and maintains budget. Works with providers and Director to set realistic budget expectations. Monitors practice/provider productivity daily ensuring appropriate use of schedule. Ensures patient balances are collected at time of service and payments are posted according to practice protocol. Reviews daily charges for accuracy and timeliness. Reviews monthly production and expense information to ensure accuracy and identify areas for improvement. Implements improvement plans and re-evaluates effectiveness. Assists Director with communication of budget performance to providers
• Manages dissemination of information. Shares relevant information with staff via staff meetings, memos, posting or other effective forms of communication. Distributes or posts information prior to a staff meeting if relevant. Responds to correspondence/information requests from Director in a timely manner. Meets deadlines.
• Demonstrates and ensures excellent customer service. Assesses customer satisfaction, plans strategy for improvement, and implements. Encourages excellent customer service and leads by example. Presents professional image, manner, and behavior at all times. Uses work climate survey to develop an action plan with staff. Acts as a resource for customer complaints by researching and responding per policy and procedure.
• Coaches and counsels employees. Demonstrates communication and leadership style that encourages teamwork. Administers corrective action in a consistent manner to ensure compliance with policy and procedure. Maintains written, objective documentation regarding the performance of each employee.