Financial Counselor

Position: Financial Counselor

Job ID: 166861

Location: US-TX-The Woodlands


Talent Area: Finance

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a-5p

About Texas Children's Hospital

Texas Children’s Hospital The Woodlands is north Houston’s first true, free-standing pediatric hospital designed, equipped and staffed exclusively to provide care in more than 25 areas of specialty care for children and adolescents. Hospital facilities include 24 emergency center rooms, outpatient exam rooms, radiology rooms, operating rooms and acute care beds, as well as a pediatric intensive care unit (PICU).   To join our community of 14,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at  At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for the women and children that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Financial Counselor -- someone who works well in a fast-paced setting. In this position, you will be responsible for completing insurance verification on all new admissions assigned by the Manager or Director, and for ensuring that all assigned inpatient/outpatient visits contain complete and accurate demographic and financial information. In addition, the Financial Counselor also works with international payers, financial institutions, and foreign hospitals to secure financial coverage for international patients. Finally, the Financial Counselor may be utilized as overflow coverage or during downtime situations for the Patient Access Representative (also known as Admission Counselor or Patient Administrative Liaison (PAL) and is accountable for responsibilities outlined in the respective job descriptions.


Think you’ve got what it takes?

Responsibilities :

  • Performs insurance verification, determines primary, secondary, and tertiary payers, and follows up on inpatient and outpatient accounts throughout the entire course of treatment
  • Meets with the family regarding their financial status to determine potential assistance third-party coverage in a timely and sensitive manner
  • Makes every effort to minimize the loss of reimbursement for both inpatient and outpatient visits by securing coverage prior to discharge (unscheduled admissions) or during the patient’s visit
  • Maximizes the efficiency and accuracy of the collection process on scheduled patients
  • Participates in the department’s process improvement program. Monitors and evaluates the specific responsibilities of a Financial Counselor to identify key services and processes that have the potential for improvement in outcomes, reducing the number of defects and increasing customer satisfaction. Actively participates or initiates improvement opportunities for the leadership team on ways to provide better customer service to patients and providers
  • Provides required documentation in the patient’s chart, including signed forms such as general consent, information release, advanced care directives, and other documents required by JCAHO and other regulatory bodies, and obtains required signatures


  • Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption
  • Required H.S. Diploma or GED with a preferred Bachelor's Degree with an emphasis in Business
  • 2 years of related experience
  • Bilingual preferred-Spanish

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