Ambulatory Services Rep II - Pavillion for Women

Position: Ambulatory Services Rep II - Pavillion for Women

Job ID: 164641

Location: US-TX-Houston


Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Texas Children’s Pavilion for Women is a comprehensive obstetrics/gynecology facility and one of a select few hospitals nationwide that provides women, mothers and babies with a full continuum of high- quality, expert health care. Offering a full spectrum of maternal and fetal medicine services, including an array of fetal diagnostic procedures and highly specialized fetal surgeries, the Pavilion for Women is connected to Texas Children’s Hospital via a two-story circular sky bridge to enhance patient care by providing physicians, staff and patient families with rapid access to other pediatric subspecialists. Three private OB/GYN practices, The Family Fertility Center, The Menopause Center and The Women’s Place – Center for Reproductive Psychiatry are all housed here. Additionally, we also recently opened a community-based OB/GYN practice in Pearland.   To join our community of 14,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for all of our patients and families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for an Ambulatory Services Rep II -- someone who works well in a fast-paced setting. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing ambulatory clinics. You will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointment, insurance, and history. You will also collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow.


Think you’ve got what it takes?

Responsibilities :

  • Welcomes the patient and family and responds to customer questions with prompt information and/or services related to appointment status, wait time, or unanticipated problems
  • Obtains and verifies patient’s demographic data (patient’s name, guarantor, insurance, address, telephone, etc.) for each encounter
  • Documents receipts of funds from patient and gives copy to patient at time of transaction. Files receipt of funds in department files
  • Obtains signatures on face sheet to document patient/guarantor understanding of release of information for billing purposes, general consent to treat, statement of financial responsibility and acknowledgment of testing in the event of healthcare worker exposure
  • Contacts the ancillary department to confirm the date and time of the scheduled activity. Communicates the date, time, location and required preparatory information to the patient/parent
  • Orders and maintains appropriate supplies and equipment for the designated area, e.g., could include office supplies, floor stock, forms, etc.
  • Transports medications as requested, excluding controlled substances, following established medication security guidelines


  • Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemptionHigh school diploma or equivalent required
  • Bachelor’s degree preferred
  • Experience in a healthcare setting, customer service focused industry, administrative/business or teaching/training role preferred
  • Bilingual in Spanish/English preferred

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