Manager Physician Practice II

 
Position: Manager Physician Practice II

Job ID: 164632

Location: US-TX-Houston

Department: WSH CLINICAL STAFF

Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a -5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for the women and children that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Summary:

We are searching for a Manager of Physician Practice II - Partners in OB/GYN Care -- someone who works well in a fast-paced setting. In this position, you will supervise and direct the overall operations of the practice as well as advise, coach, and mentor practice staff.

 

Think you’ve got what it takes?



Responsibilities :

  • Monitors workflow and ensure appropriate staffing. Schedules staff based on patient flow, practice need and fiscal restraints. Monitors and approves time off requests to assure adequate staffing coverage. Requests temporary staff per approved policy. Interviews applicants in conjunction with HR, provider and Director to assure that open positions are filled in a timely manner by qualified candidates. Assures compliance with regulatory requirements, i.e., CLIA, OSHA, and JCAHO. Presents professional image, manner and behavior at all times.
  • Ensures staff compliance with Policies and procedures and external regulatory agencies. Demonstrates knowledge of policies, procedures and manuals that are up to date and accessible to staff. Holds staff accountable for policy and procedure violation, addressing any performance or conduct issues in a timely, consistent manner. Completes all required in-services, i.e., Infection Control OSHA, Etc. within established timeframes. Orients new staff according to HR policy, and procedure and submits paper work within established timeframes. Maintains compliance with HR policies, i.e. licensure, and annual performance. Assures compliance with regulatory requirements, i.e., CLIA, OSHA, and JCAHO.
  • Establishes and maintains budget. Works with providers and Director to set realistic budget expectations. Monitors practice/provider productivity daily ensuring appropriate use of schedule. Ensures patient balances are collected at time of service and payments are posted according to practice protocol. Reviews daily charges for accuracy and timeliness. Reviews monthly production and expense information to ensure accuracy and identify areas for improvement. Implements improvement plans and re-evaluates effectiveness. Assists Director with communication of budget performance to providers
  • Manages dissemination of information. Shares relevant information with staff via staff meetings, memos, posting or other effective forms of communication. Distributes or posts information prior to a staff meeting if relevant. Responds to correspondence/information requests from Director in a timely manner. Meets deadlines.
  • Demonstrates and ensures excellent customer service. Assesses customer satisfaction, plans strategy for improvement, and implements. Encourages excellent customer service and leads by example. Presents professional image, manner, and behavior at all times. Uses work climate survey to develop an action plan with staff. Acts as a resource for customer complaints by researching and responding per policy and procedure.
  • Coaches and counsels employees. Demonstrates communication and leadership style that encourages teamwork. Administers corrective action in a consistent manner to ensure compliance with policy and procedure. Maintains written, objective documentation regarding the performance of each employee.


Qualifications:

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption

  • Bachelor’s Degree
  • 3 years’ experience in a healthcare-related supervisory capacity
  • Experience in an ambulatory setting and Ob/Gyn is preferred


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