Medical Assistant II

Position: Medical Assistant II

Job ID: 164574

Location: US-TX-Houston

Department: WC AUDIOLOGY

Talent Area: Medical Assistant

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 7am-3:30p

About Texas Children's Hospital

Texas Children’s Hospital West Campus is Houston’s first community hospital designed, built and equipped exclusively for children in one of the city’s most rapidly growing communities in the area from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital houses the only 24/7 pediatric emergency room in the Greater West Houston area, four operating rooms, 16-bed pediatric intensive care unit, 46 acute care beds, advanced imaging services including MRI and CT scans, a neurophysiology sleep lab, a pathology lab and a full-scale pharmacy.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Medical Assistant — someone who works well in a fast-paced setting. In this position, you will provide patient care and excellent customer service, assist in the coordination of flow and provider schedules to effectively manage patient care.

Think you’ve got what it takes?

Responsibilities :

  • Demonstrate positive and effective interpersonal skills, communication, and customer service skills
  • Welcome and interact with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner
  • Respond to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems
  • Communicate with patient, staff, and providers regarding patient arrivals, delays, and clinic processes
  • Proactively approach dissatisfied customers and implements customer service recovery measures
  • Facilitate the appointment check-in procedure
  • Collaborate with clinic staff to ensure efficient patient flow
  • Provide high quality, cost-effective patient care in collaboration with clinicians and in conjunction with the patient/family
  • Complete check out for patients and families
  • Facilitate patient flow as the scheduling master for the clinic


Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.

  • 1 year of related experience required
  • College Degree in Relevant Field Preferred
  • One of the following certifications:
    • CMA-C - Clinical Medical Assistant Certification
    • CMA-AAM - Cert-Cert Medical Assistant
    • CMA-C - Clinical Medical Assistant Certification
    • EMT - Emergency Medical Techn
    • X EMT-A - Advanced EMT
    • EMT-B - Emergency Medical Techn-Basic
    • EMT-I - Emergency Medical Techn-Interm
    • EMT-P - Emergency Medical Techn-Parame
    • LIC PAR - Lic-Paramedic
    • NCMA - National Cert Med Assistant
    • NRCMA - Nat Reg Cert Med Assistant
    • RMA-AAH : American Allied Health
    • RMA-AAMP : American Association of Medical Personnel
    • RMA-AMT : American Medical Technologist
    • RMA-ARMA : American Registry of Medical Assistants

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