Communications Ctr Operator I

Position: Communications Ctr Operator I

Job ID: 164504

Location: US-TX-Houston

Department: IS Communication Center

Talent Area: Information Services

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 12p - 10:30p / Full Time; Four 10 Hr. Shifts / Off Tuesday, Wednesday, Thursday

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. To join our community of 14,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for all of our patients and families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Communications Center Operator I -- someone who works well in a fast-paced setting. In this position, you will answer and direct incoming and outgoing messaging services via telephone, paging systems and in-house communications modes; and to enact emergency and disaster preparedness procedures in support of hospital system physicians, clinicians, and staff.

Responsibilities :

  • Answers and directs incoming telephone calls in a professional and courteous manner
  • Completes page requests to hospital staff as appropriate
  • Connects calls to a requested extension, department, or individual as quickly as possible
  • Provides patient information to callers as allowed under Hospital policy and federal and state regulations
  • Determines where the caller needs to be directed if they are unclear, by using non-threatening inquiry techniques
  • Queries the appropriate system for the desired name, department, or other information
  • Processes long-distance calls for certain departments.
  • Assists in the maintenance of up to date on-call schedules and contact information for TCH providers and services/departments in the paging system and updating appropriate Communication Center documentation
  • Ensures that call schedules are up-to-date and complete for shift
  • Updates and maintains daily listing in the Communication Center team site with information regarding pager changes and changes in call schedules
  • Answers questions regarding call schedules or discrepancies in contact information found for TCH staff and/or services/departments
  • Conducts research and makes updates in Communication Center systems/applications for contact information of TCH employees/departments/services and on-call schedules.
  • Assists in training of Communication Center Operator staff in the use of the paging system and on-call schedule application
  • Provides assistance for departmental support when needed, including but not limited to: processing pagers for new personnel, exchanging broken pagers, processing loaner pagers, distributing batteries for pagers, and logging information into the system
  • Assists with maintaining a directory database with correct personnel information.
  • Participates in ad hoc task force(s) to identify and assist in implementing process improvements for the department


Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption

  • H.S. Diploma or GED
  • Preferred experience as a telephone switchboard operator and experience in a healthcare environment

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